Towne Park-posted 3 days ago
$24 - $25/Yr
Entry Level
Onsite • Orange, CA
5,001-10,000 employees

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. SUMMARY The Parking Concierge is responsible for providing a friendly, warm greeting to all self-parking guests. The Parking Concierge assists all arriving and departing self-parking guests with assistance and instruction on use of all equipment, driving directions, site directions, accurate information and assistance regarding the location while providing exceptional guest service in an attentive, friendly and efficient manner. Additionally, the Parking Concierge is responsible for accurately collecting and reconciling revenue.

  • Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients.
  • Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
  • Addresses guests using last names when appropriate.
  • Maintains accuracy and composure while under pressure.
  • Appropriately uses the salutation of the day and welcomes guests to the location.
  • Uses proper Towne Park phone etiquette.
  • Assists guests with directions and all other inquiries.
  • Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area.
  • Assists guests in using all self-parking equipment including instruction, room key use and payment terminals.
  • Identifies and collects revenue for all vehicles.
  • Completes accurate cash drop slips and cash drop envelopes.
  • Completes the shift report and other shift paperwork with detail and accuracy.
  • Reconciles revenue and tickets at the end of every shift.
  • Determines guest charges and processes payments via cash, credit, or direct billing.
  • Accurately categorizes tickets for audit purposes.
  • Collects and reconciles revenue accurately and furnishes payment receipts.
  • Completes accurate and timely shift reports.
  • Follows all standard operating procedures related to cash banks.
  • Operates equipment, including registers, gates, and credit card machines.
  • Obtains information about daily events and rates to be charged.
  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training; OR equivalent combination of education and experience
  • General knowledge of parking garage policies
  • Must be able to read and write standard English language
  • Must be able to read and comprehend simple instructions, short correspondence and memos
  • Must be able to write simple correspondence
  • Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
  • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
  • Ability to understand 24 hour and military time systems
  • Ability to understand a multiple tiered rate system
  • Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
  • Employees are also able to enroll in the company’s 401k retirement savings plan.
  • Eligibility requirements depend on your job classification, length of employment and number of hours worked.
  • Benefits are subject to change and may be subject to a specific plan or program terms.
  • Seasonal and temporary roles are not eligible for benefits outlined above.
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