Parking Call Center Representative-2nd Shift Part Time

ABM • Chicago, IL

12d • $17 - $17

About The Position

We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call Center Operator, you will be responsible for overseeing day-to-day operations, be part of a team of customer service representatives, and ensure the delivery of exceptional service to our customers. The ideal candidate will have a strong background in call center operations, excellent communication skills, and a commitment to achieving high levels of customer satisfaction

Requirements

• High school diploma required; bachelor's degree preferred.
• 3+ years of experience in call center operations, with at least 1-2 years in a leadership role.
• Proven track record of achieving and exceeding performance targets.
• Strong communication and interpersonal skills.
• Familiarity with call center technology and software.

Responsibilities

• Respond to all service requests via, ticket, phone, email, ping, or other forms of communication.
• Proactively update tickets within multiple ticketing systems.
• Manage call queues, tickets, emails, and manage scheduling to meet service level agreements.
• Adhere to performance expectations, key performance indicators (KPIs), and Service Level Agreements (SLAs)
• Adhere to quality assurance processes to ensure consistent and high-quality customer interactions.
• Participate in regular audits of calls and provide constructive feedback.
• Monitor customer satisfaction metrics and suggest strategies to improve customer experience.
• Address escalated customer issues promptly and effectively.
• Generate and analyze call center performance reports, identifying trends, areas for improvement, and opportunities for efficiency.
• Provide regular updates on management on team performance and key metrics.
• Foster a positive and collaborative team environment focused on achieving performance goals and delivering outstanding customer service.

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees