Parking Attendant Manager

MCR • Miami, FL

2d • Onsite

About The Position

The Parking Manager is responsible for the day-to-day parking operations of an assigned location or multi-location account/project. This role acts as the primary liaison with hotel guests parking, security, claims, third party parking and events parking while ensuring efficient operations, financial accountability, employee engagement, and superior customer service.

Requirements

• Work Experience: Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Always provide friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekend based on the demands of the hotel.
• Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate manager. Never work while clocked out.
• Must clock in/out for breaks at the designated time on your schedule.
• Must provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

• Oversee daily operations to ensure compliance with company standards and client expectations.
• Act as primary point of contact for property management, clients, and customers, resolving issues promptly and professionally.
• Prepare and review daily, weekly, monthly, and annual financial and operational reports.
• Monitor, review, and analyze market rate structures to remain competitive and profitable.
• Ensure compliance with parking, security, and cash control procedures; participate in audits as needed.
• Drive revenue growth, expense management, and customer satisfaction through operational excellence.
• Recruit, train, lead, and develop a team of employees, including Assistant Managers and Team Leaders, fostering a high-performance culture.
• Identify high-potential employees to support organizational growth and succession planning.
• Oversee payroll processing, timekeeping accuracy, and collaborate with HR to ensure wage/hour compliance.
• Handle employee relations issues with fairness and alignment to company policy.
• Monitor facility maintenance and cleanliness, recommending improvements to enhance customer experience.
• Investigate, monitor, and resolve damage claims; implement safety programs to reduce risks and prevent recurrence.
• Work with General Manager to prepare budgets, financial forecasts, status reports, and personnel reviews.
• Ensure accurate daily cash deposits, monitor audits, and safeguard against inefficiencies or theft.
• Build and maintain strong client relationships to support business retention and growth.
• Implement and manage OSHA compliance and other required safety standards.
• Deliver on all client contractual requirements in partnership with leadership.
• Lead special projects, programs, and initiatives as assigned.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees