Parking Associate (IS-0303-05)

Smithsonian Institution•Chantilly, VA

6d•$46,610 - $52,825•Onsite

About The Position

This position is within the Business Operations Unit, National Air and Space Museum (NASM), Smithsonian Institution (SI). The NASM is a center for research into the history and science of aviation and spaceflight, as well as planetary science and terrestrial geology and geophysics. Over 9 million people per year visit the NASM in the National Mall Building and the Steven F. Udvar-Hazy Center (UHC) in Chantilly, Virginia. The Museum is comprised of six major departments headed by an executive team. There are approximately 280 full-time employees and 90 part-time employees. The annual operating budget is approximately 35 million dollars, plus an additional $250 million being raised to support Transformation efforts to reimagine all display and common areas in the National Air and Space Museum in the National Mall Building. The incumbent serves as a Parking Associate and is responsible for providing support and assistance to ensure the effective and efficient operation of a parking facility. The Parking Associate focuses on customers, transactions, and procedures of a high volume, fast paced parking location. This position is functionally based at the Udvar-Hazy Center in Chantilly, VA.

Requirements

Knowledge of the practices, methods and processes of the day-to-day operations of a parking program in order to provide support and assistance to the Business Operations Unit.
Basic knowledge of funds control procedures and the operation of a cash register, including the ability to maintain accurate cash accountability records.
Ability to investigate and reconcile discrepancies relating to such items as receipt control, parking charge issues, or safety concerns.
Ability to work with others and provide high-quality and efficient customer service to meet customer needs.
Skill in oral communications in order to identify sources of problems, solicit information, and deal with a variety of situations with diplomacy and tact.

Responsibilities

Assists with the day-to-day operations of the parking facility.
Ensures effective and safe entrance and exit of vehicles through parking gates.
Independently and accurately operate a POS cash register.
Accurately collects both credit and cash parking charges from customers and returning correct change and receipts.
Communicates cash overages or shortages to the Supervisor.
Works in a highly effective team environment with other Associates and Supervisors.
Communicates and collaborates with visitor services, store, IT and other museum staff.
Document opening and closing till amounts.
Adheres to SOP’s surrounding cash handling, opening and closing duties.
Abides by uniform standards and dress codes.
Patrols parking areas and reports safety concerns or hazards to security.
Provides traffic control as needed (rarely).
Assists in removal of snow and ice from vehicle entry lanes as needed (rarely).
Completes and submits a written report of accident damage to vehicle or equipment malfunction (rarely).
Provides friendly customer service and direction to customers entering and exiting the parking facility.
Discussion of museum experience, if visitor shows interest, ask about visit that day, and offers that they should return soon.
Directs customers to ensure smooth traffic flow throughout parking lot.
Performs other related duties as assigned.