Parking and Transportation Customer Service Representative

Florida Atlantic University • Boca Raton, FL

10d • Onsite

About The Position

Florida Atlantic University’s Business Services is seeking a Parking and Transportation Customer Service Representative - Boca Raton, FL. This position reports to the Associate Director of Parking and Transportation and will be responsible for providing first-line customer service to students, faculty, staff and visitors regarding general parking and transportation matters.

Requirements

• High School diploma and 3 years of work experience directly related to the duties and responsibilities.
• Must have computer knowledge, experience with MS Office Suite, Excel, Outlook, Teams and ability to learn various software related to Parking and Transportation processes.
• Must have customer service experience.

Responsibilities

• Provides first-line customer service to students, faculty, staff and visitors regarding general parking and transportation matters.
• Provides day-to-day contact, interaction, standard policy/procedural information.
• Performs routine problem resolution on matters pertaining to parking and transportation issues.
• Oversee direct front-desk customer assistance in a high volume, fast-paced environment; directs and provides information to customers; calmly facilitates the resolution of customer complaints in an often-volatile environment.
• Establishes and manages faculty/student accounts, as appropriate to the individual position, within the prescribed policy and procedural guidelines.
• Handles and monitors account transactions and associated documentation; investigates and resolves or refers account problems and discrepancies as appropriate.
• Research and resolve customer issues or recommend solutions to management.
• Monitors all incoming communications via email or telephone and either respond or refers to appropriate responder for resolution.
• Maintains vigilance with respect to potential security problems, such as fraud or inappropriate customer behavior, and alerts and coordinates with management, security personnel, and/or police, as per established procedures in the event of a security situation.
• Maintains records of service desk transactions and prepares routine and ad-hoc activity reports to management, as required.
• May provide specified customer services in locations remote to the central office, as appropriate to the objectives and requirements of the individual position.
• Performs miscellaneous job-related duties as assigned.

Benefits

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
• Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php
• Sick Leave Pool Program
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
• For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED