Parking and Security Manager

ROCHESTER CONVENTION CENTER MANAGEMENT CORP•Rochester, NY

8d•Onsite

About The Position

The Parking and Security Manager is responsible for the overall management, security, and operations of the South Avenue Parking Garage (SAG), a facility that operates 24 hours a day, 7 days a week. This role oversees daily garage operations, security staff, maintenance personnel, and administrative functions to ensure a safe, secure, clean, and customer-focused environment for patrons, employees, and visitors. The position requires a hands-on presence in the garage, including regular outdoor work in varying weather conditions, and close coordination with the City of Rochester, convention center leadership, and internal departments.

Requirements

Minimum of 3+ years of experience in security operations, preferably in a parking garage, facility management, or similar environment.
Previous management or supervisory experience in security, parking operations, or building management.
Possession of a valid Security Guard License or willingness to obtain required licensure within three (3) months of hire.
Strong knowledge of general security practices, access control, incident reporting, and safety procedures.
Ability to work independently with sound judgment and decision-making skills.
Ability to work irregular schedules, including nights, weekends, and holidays, to support a 24/7 operation.
Willingness and ability to work outdoors in all weather conditions and in environments with automobile fumes and other operational exposures.
Excellent communication skills with the ability to interact professionally with staff, management, city officials, and the public.
Strong customer service orientation with high standards of integrity, dependability, and professionalism.
Proficiency in Microsoft Office and basic administrative systems preferred.

Responsibilities

Direct and oversee all security operations within the South Avenue Parking Garage to ensure the safety of patrons, staff, and property.
Supervise security personnel, including scheduling, training, performance management, and ensuring proper uniforms, credentials, and nametags.
Enforce garage security protocols, key control systems, access procedures, and automobile safety policies.
Ensure compliance with applicable local, state, and industry security standards.
Maintain accurate and up-to-date reports related to patron incidents, accidents, and security-related events.
Ensure all employee injuries are reported immediately to Human Resources in accordance with policy.
Serve as the primary security liaison between the Convention Center and the City of Rochester, including participation in construction, safety, and operational meetings as needed.
Support emergency response efforts and troubleshoot security-related issues as they arise.
Manage the day-to-day operations of a 24/7 parking facility, including staffing coverage, safety monitoring, and operational continuity.
Conduct daily walkthroughs of the garage to monitor physical condition, cleanliness, lighting, signage, and overall appearance.
Oversee maintenance staff through the Assistant Manager, ensuring timely completion of repairs, preventative maintenance, and facility upkeep.
Troubleshoot and coordinate repairs for parking equipment, including entry/exit gates and ticketing systems.
Ensure the garage environment remains safe and accessible during all weather conditions.
Represent the Convention Center at City meetings related to garage operations, capital projects, and infrastructure improvements.
Assign and manage work responsibilities for the SAG Assistant Manager.
Oversee budget planning, revenue generation, expense management, and financial controls related to garage operations.
Maintain responsibility for revenue controls, reconciliations of receivables, and audit compliance.
Manage client accounts and ensure accurate billing and reporting.
Complete all required operational, financial, and incident reports accurately and in a timely manner.
Answer incoming phone calls professionally and direct inquiries appropriately.
Work closely with the RRCC Human Resources Department on recruitment, onboarding, discipline, and employee relations matters; all new hires must be processed through HR.
Ensure customer service standards meet or exceed RRCC expectations.
Perform additional duties as assigned by the Executive Director.