Parking Ambassador - Park Waterloo ( Evening )

Reimagined Parking•Waterloo, IA

6d•$15•Onsite

About The Position

Park Waterloo is currently searching for outgoing personalities to join our team to help us in meeting our customer service objectives as we continue to improve the overall parking operations downtown. Our staff is the face of the parking program and interacts with the public on a daily basis. Our staff helps with the upkeep, cleaning, repair and improvements to the parking structures and surface lots downtown Waterloo. This position will work primarily on evenings, overnight and weekends providing customer service for downtown parkers and observing all activities that occur in our parking operations.

Requirements

Ability to adapt and learn quickly
Critical thinking: ability to assess situations and take best course of action
Work independently and be self-motivated
Attention to detail
Customer oriented attitude; ability to work in a customer service environment
Ability to evolve and learn new technologies
Ability to work well with others
Knowledge of small power and mechanical hand tools
Knowledge of minor mechanical maintenance and repair
Ability to work in outdoor environments for extended periods of time
Outgoing, friendly personality
Ability to walk or stand for entire shift
Sufficient personal mobility
Ability to lift 30lbs.
Valid Iowa driver’s license
Clean background check
Reliable transportation to and from work
Impeccable attendance
At least 18 years of age
Excellent customer service and communication skills
Ability to verbally communicate with guests

Nice To Haves

Previous customer service experience, preferred

Responsibilities

Make regular rotations around the off-street parking facilities
Check stairwells and passageways
Contact proper authorities as needed
Address equipment issues as needed
Provide information to parkers and visitors to the garage
Document all incidents and interactions during the shift for follow-up as needed
Pick-up trash and debris during rotations
Must be flexible to work nights Monday-Sunday, Holidays and special events.
Greet arriving and departing guests in a friendly and courteous manner.
Act as traffic controller to direct incoming guests to available parking spaces.
Perform vehicle counts on location throughout shift to ensure garage does not over fill available spaces.
Perform daily patrols and issue violation warnings to tenants and visitors that violate garage policies.
Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Garage Manager or Operations.
Use respectful communication to assist guests with their questions, problems, and concerns, relay information to Operations Manager
Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead.
Always communicate professionally with guests, client, and teammates.
Employee must be able to perform essential functions of the position with or without reasonable accommodations.
Basic knowledge of the parking system to add, cancel or reset key cards.
Oversee upkeep of the garage – look for large debris, lights out or anything that can be a hazard. Please report immediately to superiors to inform client.

Benefits

Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.
401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

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