Parking Ambassador

University of Iowa•Iowa City, IA

12h•Onsite

About The Position

The University of Iowa Parking & Transportation department is seeking a Parking Ambassador. This position will ensure compliance with university parking regulations, provide assistance to patients, staff, and students entering parking ramps, and directs to available parking options accordingly. This position is performed fully on campus. The Parking and Transportation Department provides and supports access, mobility, and transportation services to faculty, staff, students, patients, and visitors of The University of Iowa. The department consists of five operating units; CAMBUS, Commuter Programs, Fleet Services, Facility Operations, and Parking Services. These units collaborate to provide a broad range of parking and transportation options and services. Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Requirements

Two years’ experience in a public contact position.
Experience must include use of computers and tablets
A valid driver’s license is required, as well as an ability to meet and maintain University of Iowa Driving Policy.

Nice To Haves

Knowledge of University of Iowa campus and locations of various parking facilities.
Customer service/public contact experience.
Ability to adapt, prioritize, and organize multiple tasks.
Proficient computer skills.
Excellent communication skills in order to interact effectively with people from various backgrounds and cultures.

Responsibilities

Monitors traffic flow and parking ramp capacity.
Provides assistance to motorists, patients, or visitors by directing to appropriate parking options, elevators, skyways, or shuttle services.
Verifies validity and eligibility of each vehicle parking in hospital ramps.
Provides customer service and assistance to patients and visitors who have questions, concerns, or specials needs including assistance with ADA parking or spaces close to entrances/elevators
Contacts clinic via table to update on patient arrivals and advise if assistance/accommodation is needed.
Conducts set up and testing daily for required equipment ensuring functionality.
Promptly reports any issues, incidents, or complaints to department supervisors and documents them accordingly.