Park Support Center - Operations Intern

Herschend • Munhall, PA

81d

About The Position

The Operations Intern role will be involved in key projects being undertaken by the company regarding labor management and operations performance. This position gets up close and personal with the complex and exciting daily responsibilities of operating an amusement or water park, lodging resort, or aquarium. Key functions of this position include assisting with data analysis, labor optimization, and project management across all Herschend Family Entertainment operating locations. The Operations Intern position will provide invaluable work experience in many aspects of the business. Some of the professional skills development that will benefit from this role include public speaking, data analytics, Power BI, Microsoft Excel, Microsoft Project, problem-solving, process optimization, Lean & Six Sigma, expense tracking, and effective communication with leadership. Due to the close working relationship that this role has with park operations leaders, travel to the U.S. parks will be required during the summer months. Additionally, the ideal candidate will also be able to work a flexible schedule, which includes weekends, evenings, and holidays during the summer months. This position currently reports to the Director, Workforce Management at the Park Support Center.

Requirements

• Must be currently pursuing a Bachelor’s or Master’s degree in Industrial Engineering, Supply Chain Management, Finance, Economics, or Business Management, while maintaining a good academic record.
• Previous work or internship experience involving data analytics, project management, or similar duties highly desired.
• Previous hospitality, amusement park, theme park, or waterpark experience is a plus.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws.
• Ability to work flexible schedule, including many evenings, weekends, and holidays.
• Ability to frequently travel to domestic US park locations throughout the summer (70-80% expected travel).
• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season.
• Understanding of demand-based planning.
• Proficiency in Microsoft Excel and PowerPoint required.
• Some experience with Microsoft Power BI or similar data analytics tool is a plus.
• Ability to think creatively while maintaining accordance with business constraints.
• Ability to work as part of a team as well as independently.
• Ability to balance multiple priorities and deadlines for several stakeholders.
• Must be comfortable speaking in front of large groups.
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Strong written and verbal communication skills is a must.
• Strong self-leadership and evidence of being a self-starter.
• Ability to communicate complex concepts to audiences of varying skill and knowledge levels.

Nice To Haves

• Previous hospitality, amusement park, theme park, or waterpark experience.
• Spanish or other bilingual language skills.
• Some experience with Microsoft Power BI or similar data analytics tool.

Responsibilities

• Analyze historical data to identify key trends and indicators on top of which future labor management practices will be based.
• Complete labor studies at Herschend Family Entertainment properties which includes data gathering, time in motion studies, process observations, and providing recommendations to varying levels of park personnel.
• Prepare action plans for gaining labor efficiencies and institute follow-up procedures to ensure execution through Lean, Six Sigma, and DMAIC processes.
• Assist the Director, Workforce Management with overseeing and managing the overall project.
• Prepare project status update presentations on regular cadence for Director, Workforce Management and Senior Leadership.
• Work with stakeholders at all levels including but not limited to front line team members, park operations managers, park GMs, and Corporate Leadership.
• Assist with system training and functionality presentations to park employees of all ranks.
• Analyze compliance data and identify potential risks in key regulatory areas of park operations, including child labor, IROC, and Ellis lifeguarding standards; recommend and implement measures to control compliance violations.
• Quickly understand processes to identify optimization possibilities.
• Other responsibilities are assigned on an as-needed basis by support center leadership.

Benefits

• Flexible schedule.
• Opportunity to work in a fun and dynamic environment.
• Professional development opportunities.
• Experience in a family-oriented company.

What This Job Offers

• Career Level: Intern
• Education Level: Bachelor's degree