Sandcastle - Park Services Supervisor

Herschend•Homestead, PA

1d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Sandcastle is the only waterpark in the Pittsburgh area and has been open for over 35 years. This world-class oasis along the banks of the Monongahela River offers scenic views and more fun than you can imagine. We are currently looking for a: Sandcastle - Park Services Supervisor Roles & Responsibilities: Park Services Supervisor The Park Services Supervisor is directly responsible for the upkeep of all facilities including the restrooms, buildings, and midways. This position is responsible for hiring, scheduling, daily placement, inventory, documentation, and addressing day-to-day issues and concerns.

Requirements

Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
High School education preferred; equivalent work experience will be considered
2+ years of previous Park Service, grounds, or housekeeping work experience desired
1+ year of previous supervisory experience
Must be at least 18 years of age to comply with Pennsylvania’s Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Must possess a valid driver’s license and a good driving record
Ability to safely and efficiently operate motorized vehicles and equipment
Ability to comply with all uniform policies
Must possess strong attention to detail and desire to keep park clean and presentable
Ability to safely and properly use a variety of cleaning equipment, including brooms, mops, and chemicals
Must display a positive attitude, eagerness to learn, and professional image in compliance with all park guidelines
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to stand, walk, stoop, twist, kneel, bend, or squat for long periods of time
Ability to remain on feet for majority of the workday
Ability to remain sedentary for periods of time, while using a computer
Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
Ability to consistently use hands to grasp, control, move objects/tools
Ability to see details of objects that are more than a few feet away
Frequent exposure to all outdoor and indoor areas of the park
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
Subject to constant repetitive motion, high noise levels, flashing lights, highly populated areas, and exposure to various cleaning chemicals
Subject to bloodborne pathogens; Proper PPE is required in these situations.
Subject to frequent interruptions and requests that may require reprioritization of activities

Nice To Haves

Spanish or other bilingual language skills are a plus.
2+ years of previous Park Service, grounds, or housekeeping work experience desired
1+ year of previous supervisory experience
High School education preferred; equivalent work experience will be considered

Responsibilities

Supervise the daily operations of the Park Services team and any other assigned departments
Lead by example, attitude, and as a representation of Sandcastle’s core values
Act as an approachable mentor and coach to all assigned team members
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of all Park Services positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
Ensure that all required meal and other breaks are being given in accordance with Pennsylvania law
Assist with team scheduling and timekeeping activities
Ensure that the daily cleaning/nightly cleaning protocols are being completed according to Park standards
Audit restrooms, eating areas, and overall park cleanliness
Perform whatever duties are necessary to ensure park cleanliness
Proactively monitor the Park for safety hazards (e.g. wet floors, tripping hazards, etc.)
Maintain records of all work completed and safety inspections
Maintain high standards of performance for all assigned areas of responsibility
Ensure compliance with all OSHA, DEP, ADA, and other applicable standards and state/local regulations.
Ensure that all team members have necessary supplies to successfully perform duties
Address any escalated guest concerns and criticisms with a high degree of professionalism and propose solutions to deescalate the situation.
Courteously resolve guest questions and concerns, and assist with lost children
Ensure employees have necessary supplies to perform duties
All other duties and special projects assigned by leadership