Park Services Custodial Representative

Dallas Zoo Management•Dallas, TX

5d•Onsite

About The Position

JOB SUMMARY Performs grounds, buildings, guest service and other multi-skilled custodial work including trash cleanup and recycling. Responsible for ensuring high quality cleanliness standards in guest areas. Custodians frequently engage in guest interactions, including impromptu conversations, communicating efficiently and correctly while maintaining outstanding customer service. Duties are performed outdoors. SPECIFIC DUTIES AND RESPONSIBILITIES Ensures that guests receive outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid knowledge and all other aspects of customer service. Ensures restrooms, indoor areas, meetings spaces are clean and welcoming to the guests. Ensures park pathways, sidewalks and roadways are clean and litter free. Correctly and efficiently cleans assigned areas including windows, toilets, sinks, and floors. Perform maintenance and custodial tasks without immediate supervision. Correctly operates equipment for desired results. Provide Zoo and animal information including show times, keeper talks, way finding directions, etc. Assists guests, manages crowds, customer activities for overall safety and pleasant experiences for guests. Maintain an orderly appearance in work and storage areas. Observes safety, animal care and guest service guidelines when performing duties. Perform other duties as assigned.

Requirements

Must have excellent customer service, communication and interpersonal skills.
Must be able to communicate effectively with customers and associates.
Must be flexible, reliable and a self-motivated team player.
Must have a high school diploma or GED.
Must be able to operate all necessary equipment to perform the job.
Must be able to follow oral and written instructions.
Must be able to communicate effectively both orally and in writing.
Must be able to walk, stand for extended time, sit, kneel, stoop, crawl, twist, reach above head, pull bend, climb stairs and ladders and carry up to 30lbs.
Must be able to work weekends, holidays and some evenings.
Must be able to actively work in inclement weather.
Must be able to work as part of a team and independently to achieve positive results.
Ability to demonstrate a welcoming and cooperative demeanor toward guests, staff, and volunteers.

Responsibilities

Ensures that guests receive outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid knowledge and all other aspects of customer service.
Ensures restrooms, indoor areas, meetings spaces are clean and welcoming to the guests.
Ensures park pathways, sidewalks and roadways are clean and litter free.
Correctly and efficiently cleans assigned areas including windows, toilets, sinks, and floors.
Perform maintenance and custodial tasks without immediate supervision.
Correctly operates equipment for desired results.
Provide Zoo and animal information including show times, keeper talks, way finding directions, etc.
Assists guests, manages crowds, customer activities for overall safety and pleasant experiences for guests.
Maintain an orderly appearance in work and storage areas.
Observes safety, animal care and guest service guidelines when performing duties.
Perform other duties as assigned.