Park Operations Receptionist (Base Operator)

SeaWorld•San Antonio, TX

1d•Onsite

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! United Parks & Resorts is a world-renowned leader in the themed-park and entertainment industry. Our success is built on a passion for caring for animals and a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re always seeking exceptionally skilled and knowledgeable individuals for a variety of roles throughout our organization.

Requirements

High school diploma or equivalent.
Advanced computer skills to include knowledge of Microsoft Office applications.
Excellent written and verbal communication skills to include appropriate grammar usage.
Excellent follow-up skills and be able to identify and problem solve obstacles to task completion.
Able to multi-task and adapt to changes in a fast paced work environment.
Excellent organizational, analytical, and prioritization skills.
Able to provide excellent service to guests and team members.
Excellent phone etiquette skills.
Able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
Willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
Consistently practices safe work habits including but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
Willing to comply with all organization grooming guidelines and employment standards.
Able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
Valid driver’s license and be able to obtain a park license.

Nice To Haves

Knowledge of zoological operations and procedures preferred.
At least 2 year experience working in an office environment providing administrative support preferred.

Responsibilities

Maintain documentation of all safety related tasks and equipment, scheduling of safety classes for department and tracking of certifications.
Assist with animal records including daily entries and enrichment device submission and tracking.
Be able to quickly become proficient in area specific software, i.e. SAP, Team Member Management, Supply Chain Management, work order system, Greenlight, TRACKS, KRONOS and financial input and reporting.
Data entry of weekly schedules.
Assist with ordering, maintaining, tracking, and delivery of supplies for department.
Complete and follow up on area work orders.
Assist in the maintenance of employee records, which could include departmental employee files, timekeeping records, and employee status forms.
Respond to inquiries related to the department and the park, via phone, email, and letter or in person, while providing excellent guest service to both internal and external customers.
Maintain department files according to department and company retention guidelines.
Acquire knowledge of departmental, company, and, regulatory and legal compliance guidelines to ensure compliance; as well as, submitting required reports and/or documents required by those guidelines.
Assist leadership in compiling and analyzing data.
Maintain a clean and presentable work area.
Assist with other department positions as business levels require, to include working in the park.
Perform general office duties to include processing incoming and outgoing calls, mail, and other duties as assigned.