Park Operations Intern (Guest Arrival)

SeaWorld•San Diego, CA

1d•$18•Onsite

About The Position

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team! Dive into the inaugural year of the SeaWorld San Diego Summer Internship Program, an exciting new opportunity designed to give students meaningful, real-world experience in a dynamic theme park environment. As this inaugural year launches, interns will play an important role in shaping a program that will grow for years to come. Internships are open to undergraduate students who are currently pursuing a degree from an accredited college or university.

Requirements

Must have a high school diploma or equivalent.
Currently enrolled in an undergraduate program.
Willingness to work a flexible schedule, including weekends and holidays.
Able to stand, walk, and work for prolonged periods in various weather conditions.
Consistently practices safe work habits, including using personal protective equipment and lifting safety protocols.
Willing to comply with all organizational grooming guidelines and employment standards.
Valid driver’s license and the ability to obtain a park license.
Strong written/verbal communication skills; able to read, write and speak English.
Strong ability to respond effectively to inquiries or complaints from team members, customers, regulatory agencies, or contractors.
Proficiency with Microsoft Office applications and SAP.
Excellent written and verbal communication skills with strong interpersonal abilities.
Ability to ensure accurate follow-through on all aspects of contract compliance in accordance with corporate legal and capital project controls and procedures.
Able to work proficiently with technology, such as computers, tablet and Kiosk proficiently

Nice To Haves

Experience in construction, procurement, contract administration, or finance preferred

Responsibilities

Perform the job duties in Guest Arrival areas (Guest Services, Parking Lot, Ticketing, Tolls, scan park entry products)
Manage guest flow, queue lines, and crowd control during peak and high attendance periods.
Address guest inquiries, concerns, and service recovery situations when necessary.
Report and submit requests for equipment repairs, maintenance, or software issues through appropriate systems.
Track operational data and assist in completing daily and weekly operational reports, including opening and closing reports for assigned areas.
Ensure compliance to all state/federal regulations, park policies, and department procedures
Ensure ambassadors receive break and meal periods in accordance with company policy and applicable law.
Maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
Maintain inventory and stock/replace areas supplies and equipment as needed
Conduct equipment and safety checks in compliance with department and company standards
Attend to ambassadors and follow park protocol in emergency situations
Respond to ambassador and guest needs
Track information to complete daily and weekly reports.
Submit IT tickets for issues such as for equipment or or software.
Report to Supervisors and Managers regarding the status of projects and completed assignments
Communicate professionally and effectively with Ambassadors, Vendors and our Guests
Perform other duties as assigned.
Occasionally assist other locations and areas in the park as needed.