Park Manager

Kids Empire California LLC•Los Angeles, CA

About The Position

OBJECTIVE: Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages. ESSENTIAL JOB FUNCTIONS: Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park. Park Managers are performing their job duties satisfactorily and achieving production goals. Creates weekly schedules. Must audit schedules, attendance, and timeclocks. Hire qualified employees for park positions available. Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases. Conduct performance evaluations and multiple park assessments for the park and the employees. Trains team members to perform the key element of their job duties. Opens and closes the park via using keys or a code. Communicates any guest or employee issues. Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD. Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash. Operating the billing transactions accurately by verifying the amount displayed on the POS. Organizes the refrigerator with drinks, snacks, chips and ice cream. Manage birthday party bookings and setups along with ensuring customer satisfaction during the events. Manage third-party vendor supplies, orders or requests. Work closely with all corporate teams and communicate via the proper company channels. Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock. Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines. Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures. Schedule and coordinate family events and assist events operate efficiently. More applicable Weekly meetings with development Arrival all correct quantities arrive. Speaks with suppliers and third parties. Time and attendance setup Amazon accounts audits nationally among all KE parks. Services assistance for the operations chats. Other duties as assigned.

Requirements

High school diploma or equivalent qualification required.
Work weekends and holidays
Able to work with children.
Operate an iPad.
Strong communication skills, customer service skills, and conflict resolution skills
Leadership skills and strong conflict resolution skills
Work independently
Read and write in the English.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
Detail-oriented and able to maintain accuracy in documentation and record-keeping.

Responsibilities

Supervising the park employee’s performance in their daily work activities.
Serving as a contact between guests and Kids Empire.
Ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire.
Ensuring the guests are having an excellent and safe time
Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
Achieving production goals.
Creating weekly schedules.
Auditing schedules, attendance, and timeclocks.
Hiring qualified employees for park positions available.
Handling, managing, and documenting statements, terminations, resignations, and job abandonment cases.
Conducting performance evaluations and multiple park assessments for the park and the employees.
Training team members to perform the key element of their job duties.
Opening and closing the park via using keys or a code.
Communicating any guest or employee issues.
Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
Operating the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
Operating the billing transactions accurately by verifying the amount displayed on the POS.
Organizing the refrigerator with drinks, snacks, chips and ice cream.
Managing birthday party bookings and setups along with ensuring customer satisfaction during the events.
Managing third-party vendor supplies, orders or requests.
Working closely with all corporate teams and communicate via the proper company channels.
Checking snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
Walking the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
Cleaning restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures.
Scheduling and coordinate family events and assist events operate efficiently.
Weekly meetings with development
Arrival all correct quantities arrive.
Speaks with suppliers and third parties.
Time and attendance setup
Amazon accounts audits nationally among all KE parks.
Services assistance for the operations chats.
Other duties as assigned.