Park Attendant - Aventura

The YMCA of South Florida•Hallandale Beach, FL

About The Position

In accordance with the Y’s partnership with the City of Aventura, the Park Attendant is responsible for promoting City of Aventura Recreation Center Programs, including but not limited to all programs offered by the YMCA of South Florida. The individual in this role, must focus on generating revenue and growing all recreation center and City programs. The Park Attendant professional will assist the Youth Development Team in achieving and exceeding monthly enrollment goals. Additionally, this individual is responsible for ensuring that park and program procedures are followed, assisting with program registrations, membership sales, and supporting with general office duties. Essential Functions / Job Duties Works closely with and follows the direction of the Program Coordinator and Program Director to ensure the City of Aventura programs are being promoted and community members receive updated information regarding upcoming programs. Promotes program and membership enrollment in interactions with potential members. Greet members, prospects, volunteers, and staff in a friendly and courteous manner and efficiently address their needs and inquiries. Gives quality tours to prospective members by explaining benefits of location and programs. Proactively seeks new opportunities and strategies to increase enrollment. Lead and participates in lead generating activities i.e., outbound calls, external and internal promotional events. Assists in the maintenance and accuracy of member records. Maintain professional and clean environment in member services areas and throughout the entire center as needed. Upholds all member services policies and procedures. Ensure that all procedures regarding individual cash transactions are followed according to the standard operating procedures of the YMCA of South Florida and the City of Aventura. Participates and assists Director in Annual Campaign. Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor. All other duties assigned. Position Profile: A professional, goal driven, initiative-taking leader with a positive attitude. Energetic and Positive Personality Must Possess a Collaborative Outlook Must be outgoing and willing to engage in conversations to help promote programs

Requirements

College degree preferred, high school graduate or equivalent required.
Minimum 1 year of customer service experience required.
Demonstrated computer knowledge and efficient data entry skills.
Able to analyze and problem solve and work independently.
Abe to address difficult member situations/conflicts in a professional and courtesy manner.
Able to multitask and meet deadlines in a challenging environment.
Excellent interpersonal skills: able to connect with people of diverse backgrounds and at all socioeconomic levels.
Must demonstrate an ardent desire to serve others and give back to our community.
Have a strong work ethic, punctuality, and reliable attendance.
Must be able to work flexible hours including evenings, weekends, and holidays.
CPR/AED and First Aid certification required with 30 days of hire.
As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprinting background screening.
As a Drug-Free Workplace, all new hires must successfully complete a drug test.

Nice To Haves

Bilingual in English/Spanish a plus

Responsibilities

Works closely with and follows the direction of the Program Coordinator and Program Director to ensure the City of Aventura programs are being promoted and community members receive updated information regarding upcoming programs.
Promotes program and membership enrollment in interactions with potential members.
Greet members, prospects, volunteers, and staff in a friendly and courteous manner and efficiently address their needs and inquiries.
Gives quality tours to prospective members by explaining benefits of location and programs.
Proactively seeks new opportunities and strategies to increase enrollment.
Lead and participates in lead generating activities i.e., outbound calls, external and internal promotional events.
Assists in the maintenance and accuracy of member records.
Maintain professional and clean environment in member services areas and throughout the entire center as needed.
Upholds all member services policies and procedures.
Ensure that all procedures regarding individual cash transactions are followed according to the standard operating procedures of the YMCA of South Florida and the City of Aventura.
Participates and assists Director in Annual Campaign.
Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.
All other duties assigned.