Parent Relations Coordinator

Christian Academy School System•Louisville, KY

About The Position

The Parent Relations Coordinator is a full-time, 12-month position integral to the Christian Academy School System. This role exists to intentionally cultivate strong, Christ-centered relationships with families, ensuring parents experience the fullest benefits of being part of the Christian Academy community. The Parent Relations Coordinator serves as a primary point of connection for new and transitioning families, welcoming them, guiding them, and helping them understand how to engage meaningfully in the Christian Academy experience. This includes supporting new families, families transitioning between grade levels (Preschool to Kindergarten, Elementary to Middle School, Middle to High School), and families moving between Christian Academy campuses. This position requires a deep knowledge of Christian Academy’s mission and culture, a proactive and service-oriented mindset, and the ability to work independently while collaborating effectively with school leadership. The ideal candidate demonstrates professionalism, warmth, discernment, and a servant’s heart; listening well, anticipating needs, and creatively responding to opportunities that strengthen parent engagement and community connection. (Note: This position requires travel between campuses and events.)

Requirements

A strong, clear Christian testimony with a mature and godly spirit
A daily example of the highest Christian virtue both in and out of school
Commitment to faithful attendance and support of a church whose beliefs are in agreement with the Statement of Faith
Agreement and belief that the Bible is the final authority concerning truth, morality, and the proper conduct of mankind
Bachelor’s degree with 5+ years of demonstrated leadership, hospitality, or relationship-building experience
Familiarity with Christian Academy, its mission, students, and family experiences
Strong analytical, creative, and interpersonal skills
Working knowledge of Microsoft Office, Google Suite, and the ability to learn additional productivity tools
Exceptional attention to detail, strong listening skills, and the ability to offer wise counsel aligned with the mission
A passion for identifying and meeting the needs of families
A professional demeanor that reflects the quality and character of Christian Academy
Demonstrated initiative, accountability, Christian hospitality, and a heart for service
Effective public speaking, facilitation, and relationship-building skills
A clear understanding of and commitment to the mission and vision of the Christian Academy School System

Responsibilities

Establish intentional, personal connections with each new family through face-to-face meetings, phone calls, and written communication
Design, implement, and continually refine programs that help families acclimate to Christian Academy
Create a welcoming and supportive experience that reflects Christian Academy’s mission and values
Assist current families as students transition between grade levels or campuses within the Christian Academy School System
Serve as a consistent point of care and communication during times of transition
Identify and address concerns that may hinder a family’s sense of belonging or engagement
Plan, coordinate, and manage events that strengthen parent relationships and community connection, including summer socials, parent seminars, and mid-year initiatives
Develop, train, and oversee the Parent Ambassador Program across campuses
Equip Parent Ambassadors to effectively welcome and support new families
Collaborate with principals, admissions staff, and campus personnel to understand family needs and available resources
Serve as a liaison between parents and school leadership when appropriate
Take initiative to identify opportunities that enhance family engagement and strengthen community culture
Conduct annual parent surveys and gather ongoing feedback
Analyze feedback and develop actionable strategies to improve the parent experience
Provide insights and recommendations to leadership based on family engagement data