About The Position

At Waypoint, our Family Support Mentors (Parent Aides/Coaches) guide families involved with DCYF through vulnerable moments toward lasting stability. If you’re passionate about child safety, positive parenting, and practical problem-solving, this is where your compassion becomes transformation.  We have a temporary summer opening on our Concord, NH team. Flexible hours and afternoons and weekend availability preferred to meet with families around school and work obligations.

Requirements

  • Associate’s degree with 2+ years of related social services experience, or 4+ years of relevant experience
  • Must be 22+ years old (per DCYF requirements)
  • Flexible schedule including after-school hours and some weekends
  • Valid driver’s license, clean driving record, reliable vehicle, and insurance meeting agency standards
  • Comfortable installing car seats and navigating child transportation safely
  • Tech-savvy: familiar with Office 365, SharePoint, and electronic documentation systems
  • Strong written, verbal, and time management skills
  • Understanding of trauma, mental health, and substance misuse—and a passion for meeting families where they are
  • Physically able to support active children: sit, stand, climb stairs, and engage playfully and safely during visits

Nice To Haves

  • Lived parenting experience and/or experience supporting families facing adversity is highly valued

Responsibilities

  • Coach & encourage. Use evidence-based Family Time Coaching to model nurturing parenting skills during supervised visits.
  • Keep kids safe. Provide calm, emotionally and physically secure environments while transporting and supervising children and parents.
  • Drive progress. Collaborate with CPSWs/JPPOs, foster or kin placements, and your supervisor to deliver goal-focused interventions—health & safety education, resource referrals, life-skills training and more.
  • Document & coordinate. Maintain clear, confidential electronic records (Office 365/SharePoint) and manage a dynamic schedule of multiple daily visits.

Benefits

  • Warm, inclusive culture where you can bring your whole self to work
  • Flexible hybrid work environment (remote, in-office, and community-based)
  • Mileage reimbursement
  • Professional growth and advancement opportunities
  • A place where you’ll be valued and your work will truly matter
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