Parent Advocate MCCW - SC

Community Health Solutions Of America-posted 3 months ago
Columbia, SC
Professional, Scientific, and Technical Services
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The Parent Advocate provides unconditional, non-judgmental support to assigned parents participating with 'MCCW' Medically Complex Children Waiver. The Parent Advocate monitors the family satisfaction of waiver services by having monthly contact with families.

  • Provide monthly parent support to assigned participating waiver parents via telephone contact.
  • Be responsive to calls from families who express concerns/complaints and direct them to the appropriate supervisor.
  • Participate in activities, service plan meetings, etc., as requested by families and/or staff.
  • Complete all necessary paperwork in a timely manner in accordance with policies and procedures.
  • Maintain a spreadsheet of all calls completed and outcomes for Quality Improvement (QI).
  • Place new participant calls to all newly enrolled members and their assigned Primary Care Physician's office and send out MCCW information to parents as needed.
  • Participate, when requested, in initial intakes/contacts with referred families.
  • When requested, maintain regular contact with families on the waiting list.
  • Attend trainings/workshops as requested by the Care Advocate Manager.
  • Quality Assurance to include assisting with Care Advocate after visit follow-up call at the direction of the CA Manager.
  • Overflow/be a backup contact for the Care Advocate during PTO and during peaks in high volume.
  • Assist parents in resolving complex medical bills (with the approval from the CA Manager).
  • One year of experience as an MCCW Advocate or relevant job experience is preferred.
  • Proficiency in data entry skills.
  • Strong customer service/telephone skills.
  • Empathy and compassion is a must.
  • Must have a High School Diploma or GED, preference given to those who have experience working with children with medically complex conditions.
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