Parcel Audit Analyst

Infios

1d • $55,000 • Remote

About The Position

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better. We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. An Analyst on the Parcel Audit team will perform regular carrier rate audit analyses to identify billing discrepancies and saving opportunities for our customers. A Parcel Audit Analyst will regularly communicate and maintain relationships with customers and carriers in order to address audit and transportation related inquires and issues. What A Day in the Life Looks Like: Perform regular rate analyses to confirm clients are billed properly by carrier Audit customer invoices for invalid charges (late shipments, voids, invalid accessorial charges, duplicate charges) and dispute claims directly with carriers Maintain metrics on all customer KPIs and carrier performance Awareness of potential rate and carrier changes and compliance Work directly with fellow employees in global offices Assist and train fellow associates, when needed Maintain a professional and courteous relationship with all customers Report customer feedback to management, including any signs of customer dissatisfaction Answer both customer and carrier parcel-related inquiries via a help desk Attend and collaborate during regular team meetings Present new ideas or more efficient ways of performing daily tasks Take on stretch projects to learn new tasks and grow for future roles Engage in yearly strategic planning to agree on plan and action for following year Create a yearly work plan to guide professional and personal growth through assigned goals

Requirements

• Bachelor’s degree in Logistics, Supply Chain or a related field preferred
• Microsoft Office software proficiency, particularly in Excel
• Strong time management and organization skills
• Strong problem-solving and analytical skills

Nice To Haves

• Transportation carrier experience preferred, but not required

Responsibilities

• Perform regular rate analyses to confirm clients are billed properly by carrier
• Audit customer invoices for invalid charges (late shipments, voids, invalid accessorial charges, duplicate charges) and dispute claims directly with carriers
• Maintain metrics on all customer KPIs and carrier performance
• Awareness of potential rate and carrier changes and compliance
• Work directly with fellow employees in global offices
• Assist and train fellow associates, when needed
• Maintain a professional and courteous relationship with all customers
• Report customer feedback to management, including any signs of customer dissatisfaction
• Answer both customer and carrier parcel-related inquiries via a help desk
• Attend and collaborate during regular team meetings
• Present new ideas or more efficient ways of performing daily tasks
• Take on stretch projects to learn new tasks and grow for future roles
• Engage in yearly strategic planning to agree on plan and action for following year
• Create a yearly work plan to guide professional and personal growth through assigned goals

Benefits

• Work in fast-paced and dynamic environment, with international clients and colleagues
• Access to competitive Medical, Dental and Vision insurance
• The option to enroll in 401K matching program
• Flexible Time Off, 11 days paid holidays and 1 day of volunteer time per year
• Fun, casual, and flexible work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level