Paratransit Operations Manager

Transdev•Marietta, GA

1d•$60,000 - $70,000

About The Position

Paratransit Operations Manager Transdev in Marietta, GA is hiring a Paratransit Operations Manager. Our Paratransit Operations Manager ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer Competitive compensation package of minimum $60,000 – Maximum $70,000. Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Key Responsibilities: Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel. Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors. Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents. Works closely with the maintenance department to ensure that all operation service requirements are met. Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel. Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips. Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks. Manage vehicle operator emergency situations & escalated calls. Supervise staff on weekends and evenings. Manage department reports and other communication tools. Overseeing and providing training to personnel performing dispatch duties. Develops Operations department budget. Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling. Support employees and drivers with internal and external requests. Coordinates with the safety and training department to ensure all safety goals and directives are met. Prioritize calls based on importance and urgency. Assist with developing and communicating standard operating procedures. Maintains contact with drivers to communicate updates, delays, or special instructions. May operate a vehicle in revenue service, if necessary. Other duties as required.

Requirements

High school diploma or GED equivalent
Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required.
Minimum 2-3 years of public transportation supervisory experience required
Thorough knowledge of transit system regulations and operations
Computer literate with intermediate knowledge of Microsoft Office
Must be able to work shifts or flexible work schedules as needed.
Strong leadership and organizational skills with the ability to work independently and drive results.
Excellent written, communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
Ability to work effectively with labor; may include labor grievances and negotiations
High level of problem-solving and critical-thinking skills to address service concerns proactively.
Subject to a DOT drug testing and physical if applicable.
DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen

Nice To Haves

Previous experience with paratransit dispatching software & radio dispatch preferred or road supervision preferred.

Responsibilities

Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors.
Oversee road service and trip performance measures, i.e. route start time, on-time performance, incidents.
Works closely with the maintenance department to ensure that all operation service requirements are met.
Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
Respond to customer and driver questions and concerns about no shows, cancellations, and missed trips.
Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks.
Manage vehicle operator emergency situations & escalated calls.
Supervise staff on weekends and evenings.
Manage department reports and other communication tools.
Overseeing and providing training to personnel performing dispatch duties.
Develops Operations department budget.
Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling.
Support employees and drivers with internal and external requests.
Coordinates with the safety and training department to ensure all safety goals and directives are met.
Prioritize calls based on importance and urgency.
Assist with developing and communicating standard operating procedures.
Maintains contact with drivers to communicate updates, delays, or special instructions.
May operate a vehicle in revenue service, if necessary.
Other duties as required.