Paramedic

TeleSpecialists LLC•Fort Myers, FL

58d•Onsite

About The Position

TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. The Rapid Response Center Clinical Manager will be Working in direct contact with the Senior Nurse Manager, RRC Director, RRC team, physicians, and customers. You will provide highly reliable service dispatch and management throughout the patient consultation process. The RRC Paramedic role has three main areas of responsibility: Daily Operations/Process Improvement, Training & QA of RRC, and Mastery of RRC Technology. This position must have the ability to triage neurology and psychiatry consults and dispatch based on acuity. Leading call center coordination, you will develop and deliver operations that maintain high standards of quality and financial performance to achieve effective and efficient service delivery for patients, health care systems and providers.

Requirements

Current Paramedic certification (State and/or National Registry, depending on location)
Minimum 2 years of field experience as a paramedic
Current Paramedic Certification (State and/or National Registry, depending on location)
Comfortable working in a technology-enabled environment (EMRs, phone systems, telehealth tools)
Strong communication and interpersonal skills
Ability to remain calm and focused during high-volume or urgent calls
Proficient in basic computer skills and medical documentation
Ability to interact with internal and external customers
Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level.
Strong written, oral and interpersonal communication skills
Highly self-motivated, directed and proactive
Keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working both independently and, in a team-oriented, collaborative environment
Able to communicate effectively within department and with members of interdisciplinary teams
Ability to work independently and proactively in a fast-paced, dynamic environment
Proven analytical and problem-solving abilities
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times

Nice To Haves

Prior experience in a call center, telemedicine, or triage setting preferred

Responsibilities

Checks Email Daily – check for any updates to stay current on protocols/procedures
Attend Huddle at 1840 & 0640, fill out Daily Huddle Form, participate in huddle hand-off of information to oncoming nurse. In absence of Supervisor, lead Huddle.
Transcribe imaging results and relay of this information to physician for Test Results calls.
Call back on Dr-to-Dr cases for patients who have not been seen by a TS physician.
Competent in knowledge and creation of all case types as needed.
Monitors “Open/Waiting to Accept Cases” hourly
Look for any dr to dr, nurse to dr, radiology callback cases/EEG Cases left in open/waiting to accept status for more than 30 minutes
Monitoring & Responding to Physician chats
Manage AIP for follow up on imaging for stroke patients
On new STAT cases contacts Facility & Obtains history, time, and Patient assessment on STAT calls – Assigns priority level dependent on clinical Assessment/Judgement
Manages STAT Hold Board, dispatching of STAT consult cases
On new Psych cases contacts Facility & Obtains history, time, and Patient assessment on all Psych Calls – Ensure high or low priority defaults appropriately dependent on clinical assessment/judgement
Competent in management of the Psych Hold board, dispatching of psych cases
Monitors delays in SA response
Monitors blast protocol and escalations – ensuring SA blasts are working @ 3,6, 12” (monitoring)
STAT blast protocol monitoring
Monitors prolonged queue times in dispatch
Escalates physician technical issues
Assists in completion of training of new Clinical Managers
Attend mandatory meetings
Stays current on Downtime Protocols to successfully facilitate downtime scenarios
Manages Escalations from RRC team, Providers, and facilities
Communicates all quality concerns to VP of Quality, Senior Nurse Manager, Operations Manager, and RRC Director
Manages all LTE and STAT EEGs, stays in close communication with Epileptologist on shift, and handles all EEG escalations for all EEG case types.