Paramedic - Mon EMS (Full-time)

WVU Medicine

About The Position

The Paramedic is an allied health professional whose primary focus is to provide advanced emergency medical care for critical and emergent patients who access the emergency medical system and for those patients who require non-emergency or interfacility medical transport. This individual possesses the complex knowledge and skills necessary to provide patient care and transportation. Paramedics function as part of a comprehensive EMS response, under medical oversight. Paramedics perform interventions with the basic and advanced equipment typically found on an ambulance. The Paramedic is a link into the health care system and resource for routine and interfacility transports.

Requirements

Possession of a high school diploma or General Education Diploma (GED)
National Registry of EMTs Paramedic certification, to be obtained in 30 days of hire. i. (Note: Due to NREMT implementation and grandfather clauses, some staff may not have NREMT certification)
West Virginia Office of EMS Paramedic Certification, to be obtained in 30 days of hire.
Valid Driver’s License
Emergency Vehicle Operations Course or ability to successfully complete within six (6) months of hire.
Valid BLS for Healthcare Providers (AHA Preferred), to be obtained in 30 days of hire.
Valid AHA Advanced Cardiac Life Support (ACLS), to be obtained in 30 days of hire.
AMLS Certification (obtained within 6 months of hire and renewed within 2 years of certification date)
ITLS or PHTLS certification that has been taken within the last 2 years (obtained within 6 months of hire and renewed within 2 years of certification date)
PEPP certification (obtained within 6 months of hire and renewed within 2 years of certification date)
C3IFT certification (obtained within 6 months of hire and maintained)
Successful completion of National Incident Management System (NIMS) within (1) month of hire i. IS 700: An Introduction to the National Incident Management System ii. IS 100: Introduction to the ICS System iii. IS 200: Basic Incident Command System for Initial Response iv. IS 800: National Response Framework, an Introduction
One (1) year of experience as a field EMS provider (EMT, AEMT, and/or Paramedic).
Ability to effectively communicate verbally and in writing.
Ability to utilize computing systems that are required for essential job functions. This includes but is not limited to: i. Scheduling and timekeeping software ii. Web-based learning platforms iii. Electric Patient Care Report (ePCR) systems iv. Scan and attach documentation to electronic systems v. Sending and receiving email communications with and without attachments vi. HR portal vii. Incident management and fleet management system viii. General office programs such as Microsoft Office or similar software including but not limited to: Word, Excel, Outlook, OneNote, SharePoint

Nice To Haves

Associate, Bachelor, or Graduate level degree from a regionally accredited post-secondary educational institution.
PALS
GEMS
Other relevant prehospital certifications
Two (2) years of experience as a field provider at the AEMT or paramedic level

Responsibilities

Safety Culture: The Paramedic will lead by example to ensure that all activities performed while on duty at Mon EMS are done in a manner to ensure the safety of Mon EMS personnel, our patients, and the community. This includes attitude toward safety such as, but not limited to: vehicle safety, OSHA compliance, scene management, routine facilities maintenance, etc. Measurement methods: Avoidable incidents, hazards remedied, and incidents reported for analysis. Measurement criteria: I. Outstanding: Independently utilizes appropriate decision making and resources to ensure the safety of Mon EMS personnel, patients, and the community and identifies opportunities for improvement in safety and potential solutions. The Paramedic commonly reports unusual incidents and near miss events for analysis. II. Meets standard: Independently utilizes appropriate decision making and resources to ensure the safety of MON EMS personnel, patients, and the community. III. Needs improvement: Requires prompting to ensure safety or does not correct issues with unsafe decisions or resource management.
Quality Assurance – Readiness: Ensures that in-service vehicles, supplies, controlled substances, and equipment have been thoroughly checked. Ensures that all reported discrepancies are corrected at the earliest possible time. Documents and reports discrepancies to the appropriate supervisory officer. Measurement methods: Vehicle checklists, daily chore logs, etc. Measurement criteria: I. Outstanding: >90% compliance with documented inspections for each shift II. Meets standards: 80-90% compliance with documented inspections for each shift III. Needs improvement: <80% compliance with documented inspections for each shift
Work Attitude: The Paramedic will: take the initiative to complete work assignments without prompting; exert maximum effort and serve as a role model for coworkers; demonstrate persistence during the performance of daily duties; bring a high level of energy to job performance; and maintain an optimistic demeanor during job performance. Measurement methods: Direct observation, team feedback. Measurement criteria: I. Outstanding: Independently and proactively performs all work on shift, leads by example, and maintains a high level of personal and team attitude. II. Meets standard: Performs all work on shift and ensures all work is accomplished on shift, occasionally requires prompting. III. Needs improvement: Exhibits a low level of energy on shift or often seen relaxing or sitting while coworkers are performing work or requires frequent prompting to tackle work tasks.
Acting with Integrity: The Paramedic will: aim to reduce waste in daily operations; follow all appropriate ethical standards in the workplace; consistently act honestly and display the highest level of integrity; be accountable and accept personal responsibility for her or his own actions; and understand the importance of ethical behavior in the face of adversity or contrary public opinion. Measurement methods: Direct observation, team feedback. Measurement criteria: I. Outstanding: The Paramedic is aware of organizational goals, ensures personal accountability and progress toward meeting objectives, and effectively communicates status to both coworkers and management. II. Meets standard: The Paramedic sets an example by fulfilling work obligations; holds all coworkers accountable in a fair and consistent manner; maintains patient confidentiality in accordance with all federal and state laws, rules, and regulations (e.g., HIPAA) III. Needs improvement: The Paramedic fails to hold themselves or coworkers accountable for day-to-day responsibilities or promotes a culture that misrepresents work accomplishments in ways that would cover up mistakes or breaches of responsibilities.
Communication: The Paramedic will understand the importance of effective communication with key stakeholders including but not limited to: coworkers, patients, customers, other emergency responders, dispatching personnel, healthcare professionals, the public, etc. Measurement methods include direct observation and team feedback. Measurement criteria: I. Outstanding: The Paramedic leads by example, provides effective communication, facilitates discussions, and teaches others how to do the same. The Paramedic networks with and communicates effectively with internal and external stakeholders. II. Meets standard: The Paramedic provides effective communication with coworkers with minimal or no guidance and facilitates discussion with internal stakeholders. III. Needs improvement: The Paramedic does not effectively communicate with external or internal stakeholders and/or communication is interpreted as confrontational or argumentative by stakeholders.
Problem Solving: The Paramedic will: use current information to make educated decisions; have a basic understanding of how analytical decision are made to help ensure clinical and operational excellence; be able to concentrate and use information gathering skills to make immediate coherent decisions; and have basic knowledge of all reasonable job functions of all other field providers. Measurement methods include direct observation and team feedback. Measurement criteria: I. Outstanding: The Paramedic independently and proactively employs information gathering techniques to understand problem scope and formulates plans appropriate to the issue at hand. The Paramedic often identifies potential problems before they affect safety, service excellence, customer experience, or the standing of the organization within the community. II. Meets standard: The Paramedic employs information gathering techniques to understand problem scope and formulates plans appropriate to the issue at hand. III. Needs improvement: The Paramedic fails to complete analysis of problems (under- or over-analysis) or makes assumptions about the origin of problems or makes hasty or prolonged decisions that may result in actions affecting the wrong issue or inaction.
Executing Tasks – Response: The Paramedic will respond to all requests in a timely and efficient manner. Response to emergency assignments with an “out of chute” time of 60 seconds from dispatch to unit response. For medical transports and interfacility transports, arrival to the patient’s location (floor, residence, etc.) five (5) minutes or more early. Measurement methods include ePCR/dispatch data, direct observation, and team feedback. Measurement criteria I. Outstanding: >90% compliance II. Meets standards: 80-90% compliance III. Needs improvement: <80% compliance
Executing Tasks – Patient Care: The Paramedic will provide excellent patient care based upon: knowledge of current EMS district and/or state protocols and QA/QI initiatives; internal Mon EMS benchmarks; and evidence-based medicine or best practices. Measurement method is by submitted patient care reports. Measurement criteria: I. Outstanding: >90% achievement of established Mon EMS benchmarks II. Meets standards: 80-90% achievement of established Mon EMS benchmarks III. Needs improvement: <80% achievement of established Mon EMS benchmarks
Quality Assurance – Documentation: The Paramedic will take the initiative to complete and review their own patient care and billing documentation for completeness and accuracy prior to the end of every shift worked. Measured by documented random sampling of shift documentation, documentation noted to be incomplete by the billing office or other QA personnel. Measurement criteria: I. Outstanding: 100% of daily documentation complete II. Meets standard: 90-95% of daily documentation complete III. Needs improvement: <90% of daily documentation complete and/or 10% or more of documentation found to require correction or revision upon further review
Quality Improvement – Competency & Education: The Paramedic will complete knowledge, psychomotor, and affective domain education assignments, simulation programs (simple or high-fidelity), and other programs as assigned by Mon EMS or the West Virginia Office of EMS in a timely fashion. Measurement method is via completed knowledge and psychomotor competencies. Measurement criteria: I. Outstanding: 100% completion of mandatory education and competency programs well prior to the deadlines (e.g., within the first seven calendar days of assignment) II. Meets standard: 100% completion of mandatory education and competency programs on or prior to the established deadlines III. Needs improvement: <100% completion of mandatory education and competency programs prior to the deadline (e.g., requires supervisor or manager prompting after deadlines for completion).
Managing Significant Incidents: Responds to multi-patient incidents and serves as an officer in the Incident Command System depending on the complexity and jurisdiction of the response. Measured by direct observation and team feedback. Measurement criteria: I. Outstanding: The Paramedic leads by example and independently initiates appropriate incident command system principles and routinely practices these principles with coworkers through case review; review of positions, terminology, and tools; organizing simulated events; and documentation of all activities performed. II. Meets standard: The Paramedic leads by example and independently initiates appropriate incident command system principles with minimal or no guidance. Needs improvement: The Paramedic leads by example and independently initiates appropriate incident command system principles without prompting from other supervisory or managing officers.
Civic Responsibility: The Paramedic will: understand the value of giving within the community; understand the balance of success of the organization with that of society and maintains focus on doing what is in the best interest of the patient first and foremost; set a good example for coworkers and consistently behave in accordance with law and policy; and understand that patient advocacy is important to the organization. Measured by direct observation. Measurement criteria include: I. Outstanding: The Paramedic provides a positive public image with patients, their loved ones, and other members of the community. The Paramedic is able to ensure the organization presents a positive image in the community during events and when cooperating with other organizations. The Paramedic develops a reputation for superb patient advocacy. II. Meets standard: The Paramedic provides a positive public image with patients, their loved ones, and other members of the community. III. Needs improvement: The Paramedic is not able to engage with patients or the public; provides a poor or negative public image; or fails to engage coworkers and organization in ways that are designed to be to the benefit of the organization.
Social Knowledge: The Paramedic will understand the importance of cultural diversity; have rudimentary knowledge of cultural relationships and geographical layout within the Mon EMS area including local history; understand various cultural and religious perspectives on ethics and be prepared to act in accordance with beliefs that may differ from their personal perspective; understand the laws and regulations that apply to the daily operation of the organization and ensure that the organization maintains appropriate compliance. Measured by direct observation and team feedback. Measurement criteria: I. Outstanding: The Paramedic knows the demographics of the community served and has understanding of the various cultural and ethnic customs and traditions present. The Paramedic ensures coworkers are trained and providing customer service that is appropriate and ethical. II. Meets requirements: The Paramedic knows the demographics of the community served and has understanding of the various cultural and ethnic customs and traditions present. III. Needs improvement: The Paramedic assumes that beliefs are generally homogenous and that any difference are exceptions that should accommodate the majority. The Paramedic is unable or unwilling to support diversity in either the community or in the workplace and does not ensure fair and equitable conduct.
Work Habits & Attitudes: The Paramedic will take the initiative to complete the job at hand without prompting including but not limited to: all patient care assignments; general custodial and housekeeping duties; vehicle cleanliness; initiative to handle routine and special projects; and accomplish other Mon EMS duties as assigned by superior. Measured by direct observation, team feedback. Measurement criteria: I. Outstanding: The Paramedic leads by example and independently performs and completes routine and special projects with minimal or no guidance by enlisting the assistance of coworkers when appropriate. The Paramedic independently seeks out additional projects while on shift. II. Meets standard: The Paramedic performs and completes routine duties with minimal or no guidance. III. Needs improvement: The Paramedic does not complete routine duties or assigned projects without prompting from supervising or managing officers.
Motivating Others: The Paramedic will understand the importance of: her or his role as a clinical team member within the organization; and of organizational goals and objectives and ensure all coworkers understand the same. Measured by direct observation and team feedback. Measurement criteria: I. Outstanding: The Paramedic adheres to the organization’s mission, values, and maintains an open, running dialogue with coworkers and provides information that supports his or her clinical decisions. The Paramedic frequently identifies opportunity to improve her/himself and the team as facilitates informal clinical case debriefings. II. Meets standard: The Paramedic adheres to the organization’s mission and values. III. Needs improvement: The Paramedic preaches to coworkers regarding adherence to the organization’s mission statement but fails to live up to the standard that he or she describes. The Paramedic facilitates informal clinical case debriefings but does so with a negative attitude (e.g., provides critique of others actions but is not receptive to the same type of feedback, places blame on providers for her/his actions, etc.).
Learning: The Paramedic will demonstrate the importance of: developing good learning strategies; maintaining a level of intellectual curiosity; continuous learning; and seeking feedback regarding personal performance to continuously grow. Measured by formal education completed, direct observation, and team feedback. Measurement criteria: I. Outstanding: The Paramedic is a constant student and educator. The Paramedic develops strong processes for research, development, and feedback. II. Meets standard: The Paramedic is a constant student and educator who utilizes time to educate coworkers when learning situations arise. III. Needs improvement: The Paramedic lacks intellectual curiosity and does not take advantage of educational opportunities. The Paramedic puts in the minimum educational hours required or overextends and misses other deadlines or assignments