Paramedic - Shift Lead

SHOALS AMBULANCE LLC•West Memphis, AR

5d•Onsite

About The Position

The Shift Lead represents the Operations Director with onsite operational leadership during their assigned shift. The Shift Lead must act independently to provide shift coordination and oversight, ensure timely and effective communication and collaboration with the Operations Supervisor.

Requirements

High School diploma or GED
Tennessee, Mississippi or Arkansas State licensure as a Paramedic
Three years field experience as an EMT, ADV EMT, Or Paramedic
Must possess and maintain a valid driver’s license
Advanced working knowledge of a windows compatible computer and be able to enter necessary data into such
Lift/Carry weights ranging from a few pounds to in excess of 150 pounds
Bend/Stoop in a range of 1 to 90 degrees
Crouch/Kneel
Climb while lifting and carrying heavy objects such as a cot or other device with a patient on it
Reach, Push/Pull and Handle/Grasp.
Maintain balance and strength in awkward positions.
Speak clearly under stressful circumstances.
Accurately communicate ideas orally and in writing in English.
Respond physically with a sense of urgency.
Speak loudly.
Function calmly, coolly, and collectedly under all types of stressful situations.
Get along well with diverse personalities.
Work independently with minimum supervision for assigned tasks.
Exercise sound independent judgment within general policy and procedural guidelines.
Anticipate and identify problems and take initiative to prevent or correct them.
Establish and maintain effective working relationships with all levels of personnel within the medical community, the company, outside agencies, and with patients and members of the community.
Receive and follow orders.

Responsibilities

Demonstrate judgment and self-sufficiency in effective problem solving while serving as the leader of the assigned shift.
Standard intervention in situations involving patients, visitors, staff and external customers.
Coordinate operations and personnel activities to meet Priority/Baptist objectives related to the provision of services on designated shifts.
Oversee patient care flow while redirecting and allocating resources.
Report patient/customer concerns and report findings to the Operations Supervisor.
Coach staff and report potential situations requiring immediate intervention, including interpretation and administration of Priority/Baptist policy and procedures to the Operations Supervisor.
Intervene and problem solve inter-departmental issues during his or her shift.
Communicate pertinent information in a timely manner to the Operations Director and department leadership.
Document information, actions, and decisions and communication to appropriate department leader.
Communicate issues identified by front line staff to the Operations Supervisor for follow-up during leadership meetings.
Support clinical, operational, and fleet services throughout the entire operation.
Collaborate with clinical and dispatch staff to foster delivery of quality care. (Coordinate activities as needed with communication with the dispatcher and Operations Supervisor).
Assist in evaluating and reassigning staff during crisis situations.
Monitor emergency action procedures.
Start emergency action plan.
Evacuate staff as needed.
Ensure that all patient documentation is accounted for his/her shift.
Daily inventory of all radios, laptops, tablets, vehicle keys & fuel cards during each shift.
Responsible for ensuring all crew members are in approved company uniform and that uniform is clean, neat and serviceable.
Perform other duties as assigned.
Checking, restocking, inventorying and cleaning any apparatus operated by the company.
Cleaning, doing dishes, emptying trash, and other related duties in the station.
Representing the ambulance service while on duty at public service functions, exhibitions, and other public events.
Being a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system sanitation, readiness, and adherence to quality assurance standards.
Be flexible, as emergency services operate on a 24-hour clock. The incumbent’s assigned work shift schedule may vary, and the incumbent should be available to respond immediately for a call during the assigned work period. The start and shift end times may vary due to the nature of the business.
Maintain a thorough working knowledge of local geography, which includes maps, streets, and grid book systems.
Maintain a thorough working knowledge of applicable current standards of care, including equipment functions and uses.
Conduct him/herself in a courteous, helpful, dignified and professional manner at all times when dealing with patients, coworkers, supervisors, and the public.
Show up to work in a clean, serviceable and neat uniform.
The employee will not wear any unapproved apparel unless otherwise approved by the leadership team.