Paramedic, On-Site (Comm Center)

RightSite Health • Atlanta, GA

8d • Onsite

About The Position

The On-site Paramedic at the communication center is an embedded extension of the RightSite Care Team working on site within 911's communication center. This role serves as a real time connector between 911 Comm Center personnel and the RightSite Care Team, ensuring consistent redirection opportunities, strengthening workflows, and maintaining high quality communication.
This position is ideal for someone who is confident, relationship-oriented, and able to be a connector between RightSite Health and 911 Comm Center.
Real Time Operations
Serve as the on-site RSH representative supporting 911 Comm Center call-takers and supervisors.
Monitor call activity and identify cases appropriate for RightSite diversion.
Facilitate warm handoffs to RightSite physicians and navigators.
Support call-takers with understanding inclusion/exclusion criteria.
Relationship Building & Engagement
Build strong rapport with 911 Comm Center dispatchers, supervisors, and field providers.
Act as the day to day point of contact for questions, workflow clarification, and support.
Help stabilize call volume by reducing uncertainty and reinforcing consistent workflow use.
Documentation & Reporting
Document on-site observations, interactions, issues, and wins in RightSite systems.
Escalate operational concerns to leadership with clear context and recommendations.
Provide insight into patterns, challenges, and opportunities to refine workflows.
Support partner engagement reporting and ADKAR alignment.
Training & Support
Identify knowledge gaps and partner with training leaders to address them.
Ensure 911 Comm center teams are aware of all RightSite support services.
When a RightSite advocate is physically present inside 911 Comm Center, diversion volume increases and operational variability decreases. This role is essential in strengthening our presence, supporting our partners, and ensuring a predictable, high quality experience for 911 Comm Center and the patients we collectively serve.

Requirements

• 3+ years of experience as a paramedic in a high volume 911 system.
• Exceptional communication and relationship building skills.
• Ability to operate independently and confidently within a partner environment.
• Strong problem-solving abilities and calmness under pressure.
• Excellent documentation habits and attention to detail.
• Flexibility to work within a wide coverage window (7 AM through11 PM).

Nice To Haves

• Experience working within the 911 system or familiarity with Georgia EMS operations (preferred)
• Strong understanding of emergency care pathways and alternative destination workflows (preferred)
• Prior liaison or partner facing role experience (preferred)

Responsibilities

• Serve as the on-site RSH representative supporting 911 Comm Center call-takers and supervisors.
• Monitor call activity and identify cases appropriate for RightSite diversion.
• Facilitate warm handoffs to RightSite physicians and navigators.
• Support call-takers with understanding inclusion/exclusion criteria.
• Build strong rapport with 911 Comm Center dispatchers, supervisors, and field providers.
• Act as the day to day point of contact for questions, workflow clarification, and support.
• Help stabilize call volume by reducing uncertainty and reinforcing consistent workflow use.
• Document on-site observations, interactions, issues, and wins in RightSite systems.
• Escalate operational concerns to leadership with clear context and recommendations.
• Provide insight into patterns, challenges, and opportunities to refine workflows.
• Support partner engagement reporting and ADKAR alignment.
• Identify knowledge gaps and partner with training leaders to address them.
• Ensure 911 Comm center teams are aware of all RightSite support services.

Benefits

• Competitive compensation
• Market-competitive healthcare coverage, including medical, dental, vision, life, and disability
• The opportunity to work alongside talented and professional colleagues with the ability to grow

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees