Paramedic Communication Specialist

WVU Medicine-posted 4 months ago
5,001-10,000 employees
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Performs a wide range of communication duties involving the coordination of pre-hospital Medical Command with on-line physician direction, reporting pre-hospital activity and inbound ambulances to appropriate personnel, directly coordinates the Air Medical evacuation of seriously ill or injured patients from both in-hospital and pre-hospital settings. WVUH MedCom is the key link in the communication chain between air and ground pre-hospital personnel, and receiving hospital personnel.

  • Answers all request for medical command within two radio calls or three telephone rings.
  • Triages requests for medical command to assure the most life threatening are handled expeditiously.
  • Accurately documents medical command calls performed by protocol and/or involving physician direction.
  • Adheres to WV State Office of Emergency Services (WV OEMS) first responder, basic life support, advanced life support, C3IFT and critical care transport protocols.
  • Interacts with the medical command physician to assure the appropriate level of care is rendered in the pre-hospital setting.
  • Provides advance notice and medical report of patients to the appropriate personnel at receiving facilities in a professional, courteous, and timely manner.
  • Accurately collects and inputs data from medical command calls into the WV OEMS data base system for prehospital personnel as required by the WV OEMS.
  • Logs all productive work activities in the appropriate data base (eg. trauma pages, stroke pages, code blues, etc).
  • Functions as the communication specialist for the HealthNet Aeromedical Flight Program operated by WVU Hospitals, and assists other air medical services as needed while in the command center area.
  • Activates the paging system for HealthNet and Health Team members in order to alert crew of pending transports.
  • Screens, in collaboration with the WVUH ED attending MCP and/or prehospital field personnel, the appropriateness of all requests and takes appropriate action in accordance with HealthNet Aeromedical Policy and WV OEMS guidelines.
  • Plots accurate flight coordinates using the Flight Vector computer aided dispatch.
  • Coordinates and obtains accurate landing zone information for all scene and hospital requests in a timely manner, including but not limited to a call sign and radio frequency to safely communicate with ground personnel.
  • Maintains complete and accurate transport request dispatch records including appropriate times; reason for denial, any extenuating circumstances, accurate patient information to include name and date of birth of the patient if available; the referring and receiving physician on interfacility transfer, and implementation of the overdue aircraft policy as necessary.
  • Receives and relays patient information from inbound ground and air transport units to the appropriate personnel.
  • Notifies the appropriate personnel of pre-hospital activity, which will potentially impact the operation of the hospital.
  • Answers inbound ground/air transport units within two radio calls or three telephone rings.
  • Receives patient information and provides report to the E.D. Charge Nurse, his or her designee, and/or the MedCom Physician as appropriate.
  • Notifies the E.D. Staff Physician of any situation which may require implementation of the Phased Disaster Plan and makes preparations to implement the disaster plan as directed by WVU Hospital Policy and/or the E.D. Attending Physician.
  • Notifies appropriate ancillary departments of incoming patients, including but not limited to W.V.U Hospital security and E.D. Registration.
  • Coordinates MedCom’s role as a regional communication and disaster resource center.
  • Monitors inter-hospital transports, including but not limited to Region VI & VII, VIII & IX, X & XI field personnel.
  • Monitors the West Virginia E.M.S. Communications system for malfunctions and notifies the appropriate established E.M.S. Communications System service technicians and supervision when necessary.
  • Receives Critical Care Transport requests, appropriately triages such request, and dispatches the appropriate level Critical Care Transport (CCT) certified service to handle the CCT interfacility transfer of a critically ill or injured patient.
  • Coordinates the activation of the WVU Hospital’s Trauma, Code Blue, Adult Rapid Response, Stroke, Pediatric Rapid Response, Cardiac Cath., and Code H Teams.
  • Participates in continuing education activities and mandatory competencies as outlined by the manager and/or WVU Hospital Policy.
  • High School Diploma or Equivalent.
  • Must possess current licensure as required by state board where services will be provided: WV: Paramedic Certification through the West Virginia Office of EMS.
  • Nationally Registered Emergency Medical Technician-Paramedic through the National Registry of Emergency Medical Technicians.
  • Successful completion and maintenance of Federal Aviation Administration (FAA) mandated training.
  • Two (2) years’ experience as an Emergency Medical Technician-Paramedic.
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