Paramedic Administrative Supervisor

PRIORITY ONDEMAND•Phoenix, AZ

About The Position

The Paramedic Administrative Supervisor serves as a key leadership role within Maricopa Ambulance, combining paramedic clinical expertise with comprehensive administrative, operational, and supervisory responsibilities. This position supports daily EMS and Inter-Facility operations through scheduling, payroll oversight, fleet coordination, documentation compliance, and staff support while acting as a secondary command presence when needed. The role requires strong organizational skills, attention to detail, and the ability to manage sensitive personnel, payroll, and patient care information in a fast-paced environment.

Requirements

Current Paramedic certification/licensure (state and/or national as required).
Minimum of 1 year experience as a Paramedic in an EMS/ Inter-Facility environment.
Strong working knowledge of EMS/IF operations, scheduling, payroll processes, and documentation systems.
Valid driver’s license with acceptable driving record.
Current BLS, ACLS, and PALS certifications.
All Field Paramedic Requirements
Strong organizational, multitasking, and time-management skills.
Excellent verbal and written communication abilities.
Ability to handle confidential information with discretion.
Effective leadership and problem-solving skills.
Proficiency with Microsoft Office and EMS-related software systems.
Ability to function calmly and effectively in high-pressure or crisis situations.
Ability to meet the physical requirements of a Paramedic role if field response is required.
Flexible schedule, including potential nights, weekends, holidays, and on-call responsibilities.
Ability to work in both office and field environments.
The ability to reach, push and pull.
The ability to sit or stand for long periods of time.
The ability to bend, stoop, squat and kneel for long periods of time.
The ability to walk up and down stairs without difficulty.
The ability to lift and maneuver 150 pounds without difficulty.
The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
The ability to walk a distance of one quarter of a mile without difficulty.
The ability to complete all job duties during any and all hours of the day and night.

Nice To Haves

Prior administrative or supervisory experience in an EMS or healthcare setting.
Experience with Zoll Tablet ePCR platforms (e.g., WebPCR), Power BI, scheduling software, and payroll systems.
Familiarity with HIPAA, DQA/CQI processes, and EMS billing workflows.
Associate’s or Bachelor’s degree in EMS, Healthcare Administration, or a related field.

Responsibilities

Maintain visibility on the master staffing schedule, including managing call-ins and fill-ins to ensure adequate operational coverage.
Answer administrative phone lines and emails; process, prioritize, and coordinate messages appropriately.
Submit and track IT support tickets as needed.
Handle crisis emails and respond to administrative communications in a timely and professional manner.
Ensure security of company buildings, fleet, and all other company property.
Complete daily attendance infractions and audit attendance to ensure compliance with company standards.
Receive, address, and resolve field crew questions or concerns related to pay, benefits, scheduling, and other personnel matters.
On occasion offers support to payroll with tracking, monitoring, and resolving time card discrepancies.
Maintain confidentiality and professionalism when handling sensitive employee information.
Monitor and enforce timely and accurate ePCR submissions using Power BI and WebPCR in real time.
Ensure compliance with documentation policies, billing requirements, and regulatory standards.
Maintain billing and patient care records in compliance with HIPAA regulations and document retention requirements.
Mitigate PCR’s placed on operations hold list.
Provide guidance to field supervisors and field crew members on CQI & DQA best practices to reduce probability of PCR’s ending up on operations hold list.
Serves as a resource and support to field crews, addressing operational and administrative issues as they arise.
Assist the Field Supervisor with supervisory duties and act as second-in-command when needed.
Promote accountability, professionalism, and adherence to company policies.
Perform other duties as assigned to support operational needs.