Paralegal

Eric Buchanan & Associates•Chattanooga, TN

4h•$35,000 - $40,000

About The Position

Eric Buchanan & Associates is a boutique firm focusing on helping individuals nationwide protect their right to disability insurance and other ERISA benefits, such as life and health insurance. Our team passionately fights to save our clients from the abuse of greedy insurance companies. We take pride in bringing the best legal representation and team available, who put forth their best efforts to help our clients. We have a team environment that works hard for our clients but also takes time to have fun together. We have team-building activities during the year to enjoy time outside the office. We are always searching for talented paralegals who take pride in their profession and want to join us in fighting for our clients. You have experience in a customer service role in a professional service environment (law firm, doctor's office, bank, accountant, etc.). You want to work, make a difference, and be an actively participating team member. Your telephone skills and personality will reflect our team's high level of excellence as the first contact for our clients, potential clients, and referring attorneys. Your punctuality and attendance record are exemplary. You rate your skills above average in attention to detail, note-taking, organization, multi-tasking, timeliness, following through, and following up. You think outside the box, problem-solve, and bring solutions or suggestions to the team. You understand that change is necessary as it encourages innovation, develops skills, and improves staff morale. Being open to change is foundational to providing our clients with the best representation. You never want to stop learning new and better ways to support our clients and team. You bring a positive attitude and a kind, empathetic, helpful, determined, hard-working personality, with versatile, open communication skills for cooperative efforts. Your core values include integrity, honesty, respect, accountability, quality, passion, and teamwork. You are looking for a position where you can learn and grow – not just a job.

Requirements

You have experience in a customer service role in a professional service environment (law firm, doctor's office, bank, accountant, etc.).
You want to work, make a difference, and be an actively participating team member.
Your telephone skills and personality will reflect our team's high level of excellence as the first contact for our clients, potential clients, and referring attorneys.
Your punctuality and attendance record are exemplary.
You rate your skills above average in attention to detail, note-taking, organization, multi-tasking, timeliness, following through, and following up.
You think outside the box, problem-solve, and bring solutions or suggestions to the team.
You understand that change is necessary as it encourages innovation, develops skills, and improves staff morale.
Being open to change is foundational to providing our clients with the best representation.
You never want to stop learning new and better ways to support our clients and team.
You bring a positive attitude and a kind, empathetic, helpful, determined, hard-working personality, with versatile, open communication skills for cooperative efforts.
Your core values include integrity, honesty, respect, accountability, quality, passion, and teamwork.
You are looking for a position where you can learn and grow – not just a job.

Responsibilities

Managing a caseload of files with multiple and often short deadlines at the administrative and court level.
Coordinating attorney appointments for assigned cases.
Reviewing case mail daily, updating the case management system with deadlines, and keeping the attorneys informed.
Developing medical evidence in a case for the attorneys to review.
Filing administrative appeals and court filings timely.
Communicating, following up, and following through with attorneys, clients, and any party associated with a case.
Being a relationship manager for assigned clients and providing them with top-notch customer service.