Paper Payments Account Mgr- 25010222

MoneyGram • Dallas, TX

276d • $77,000 • Remote

About The Position

As the Paper Payments Account Manager, you will manage and maintain relationships with a significant base of money order agents, including major chains and financial institutions in the US and will be an advocate/voice of the agent within MoneyGram. They will work cross functionally as a paper product focused resource and will have strong system, analytical, and problem-solving skills to optimize operations, troubleshoot processing issues, and ensure seamless integration with banking partners. You will serve as the primary liaison between our paper product customers and internal teams to improve efficiency and mitigate risk.

Requirements

• Minimum Required: BA/BS degree in related field preferred or equivalent work experience.
• Minimum 5 years of experience in a servicing, account management or inside sales role (required).
• Experience working with large client base with multi-state or national presence, including experience with retail chains or financial institutions with large branch network (required).
• Experience with money order or check processing, banking related operations, cash management (preferred).
• This role requires a strong understanding of bank operations, clearing processes, check image exchange, and regulatory compliance.
• Excellent organizational skills, ability to prioritize own workload, work independently and liaison with a geographically dispersed team.
• First class interpersonal skills, able to build and maintain client relationships over the telephone and in person.
• Strong presentation skills; ability to present to various levels, including C-suite, in a professional format.
• Excellent problem-solving and analytical skills: able to effectively and proactively identify and analyze problems and find appropriate solutions.
• Demonstrated experience in identifying opportunities for improvement in processes.
• Proficiency with Salesforce and meeting platforms (Zoom/Webex, etc.).
• Proficiency with Microsoft suite of packages.
• Proficiency in financial systems, banking platforms, and check processing technologies. Demonstrated ability to learn new technology.

Nice To Haves

• Experience with money order or check processing, banking related operations, cash management.

Responsibilities

• Manage and maintain mutually beneficial relationships with key retail and financial institution agents and provide high quality agent-focused service.
• Implement account management strategies for product success/revenue growth and creating long-term relationships.
• Facilitate the onboarding process for new agents, new locations, agreement renewals and other contractual changes.
• Provide sales support to related sales team in terms of lead follow up and deal closing.
• Provide cross functional support regarding paper product knowledge.
• Work to streamline processes and identify opportunities.
• Monitor and troubleshoot issues and collaborate with IT, operations and other teams to enhance system functionality and customer facing product features.
• Coordinate and/or provide representation in related projects and initiatives to provide the voice of this agent base.
• Prepare business review materials, sales decks, internal reporting.
• Leverage salesforce and other available databases to manage customer specific and transactional data and assist with prospect identification/lead generation.

Benefits

• Participation in annual bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree