Pap Specialist - Carolina Cardiology

Rotech Healthcare Inc.•Gastonia, NC

135d

About The Position

We are seeking a dedicated and detail-oriented PAP Specialist to join our team. This role is responsible for setting up CPAP equipment for patients and providing education and support. This position is available in states where a licensed Respiratory Therapist is not required.

Requirements

High school diploma or equivalent required; associate degree or healthcare certification preferred.
Prior experience in DME, sleep therapy, or patient-facing healthcare roles strongly preferred.
Strong communication and interpersonal skills.
Ability to work independently and manage time effectively.
Basic computer proficiency and familiarity with EMR systems.
Must meet state-specific requirements for non-licensed PAP setup personnel.
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Understands use of all applicable home respiratory equipment and supplies
Understands use of c-pap/bi-pap equipment and supplies
Mechanically inclined for the repair and troubleshooting of equipment
Lift and carry office equipment at times
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Requires lifting (minimum of 65 pounds) and transporting of patient equipment
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company vehicle for the majority of the workday
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Nice To Haves

Knowledge of CPAP/BiPAP equipment and accessories.
Experience with patient education and compliance monitoring.
Bilingual skills a plus.

Responsibilities

Set up CPAP, BiPAP, and related equipment for patients in accordance with company protocols and manufacturer guidelines.
Educate patients on proper equipment use, cleaning, and maintenance.
Conduct mask fittings and troubleshoot comfort or compliance issues.
Document patient interactions, setup details, and follow-up plans in the electronic medical record system.
Coordinate with clinical teams and customer service to ensure timely delivery and setup.
Monitor patient compliance data and escalate concerns to clinical leadership as needed.
Maintain inventory of PAP supplies and ensure equipment is clean, functional, and ready for use.
Provide compassionate, patient-centered service in all interactions.

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations