About the position
As a Food Service Foreman in Panera Bread, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
Responsibilities
- Promote a positive team and customer centric culture
- Lead a culture of accountability through clear expectations
- Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
- Ensure customers have an extraordinary experience while shopping
- Greet every customer with eye contact and smile in your authentic way
Requirements
- Six months of restaurant or related food service operations experience
- Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA)
- Able to lift up to 50 pounds
- Able to learn and adapt to current technological needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to demonstrate brand knowledge
- Able to lead teams to meet organizational objectives
Benefits
- Flexible scheduling
- Comprehensive medical, dental, life and disability insurance
- Paid time off
- Shift differential/holiday pay
- Traditional pension and 401K plan to qualifying associates
- Access to the base and its facilities
- Mass Transit program
