Panel Care Coordinator

Virginia Garcia Memorial Health Center•Hillsboro, OR

70d

About The Position

The Panel Care Coordinator (PCC) assists the Care Team (provider, medical assistant, nurse, behavioral health provider, etc.) by coordinating care to patients on the provider's daily schedule and by proactively managing and coordinating care for patients not on the schedule, to offer complete preventive care for all patients who are part of the assigned panel. They will act as a primary conduit for the transmission of information between providers and patients. The PCC coordinates services for all patients who are part of the assigned panel, especially those with serious, complex or chronic health problems or with psychosocial issues. This individual provides advocacy, information and referral services to patients and families to address their medical and psychosocial needs.

Requirements

Proficiency in verbal communication in English and Spanish and understanding of basic written English and Spanish.
Demonstrated ability to work effectively in a team environment.
Demonstrated problem solving skills in a complex environment.
Demonstrated effective interpersonal relationship and customer service skills.
Good organizational and time management skills
Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
Desire to work with the Hispanic community and carry out the mission of the Center.
Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
Basic level of skill with Microsoft Word, Excel and ability to use other computer programs and applications (Epic, Meditracks, etc) in ways that facilitate panel management.
One of the following is required:
o Associates Degree in Healthcare Administration, Social Science, Social Work, or related (preferred),
o Medical Assistant Certification, or
o Four years of experience in a healthcare or social service-related administrative role.
Communication skills, spoken and written, equivalent to 2 years of college education.

Nice To Haves

Two years prior experience working with underserved populations preferred.

Responsibilities

Review provider schedules and individual patient charts and assist the care team in coordinating care for visits and for future healthcare needs.
Handle non-appointment related calls from patients. Resolve the reason for the call or route to the appropriate party.
Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
Support patients and providers in the medication refill process.
Use registry and other information to inform care team members of preventive care required for each patient seen each day.
Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
Regularly review registry information for assigned panel of patients and arrange for care needed to proactively coordinate healthcare needs.
Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
Work with the medical staff to develop, implement and carry out programs in chronic disease management for patients, with such problems as diabetes, asthma, congestive heart failure, hypertension and depression, based on chronic disease management model.
Assist in coordination of care with pharmacies, insurance companies and other providers in the community. Ensure that information goes when and where it is needed.
Ensure that disease and other registry data entry is up to date and use registry reports to organize plan of care for complex patients on assigned panel.
Participate in team decisions regarding data requirements for pro-actively managing the team's panel.
Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
Act as a back-up to other Panel Care Coordinator or to other Care Team members as needed.
Perform other duties as assigned.
Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).