PAM Operations & Service Delivery Manager - Remote

Experian • Allen, TX

49d • Remote

About The Position

The PAM Operations and Service Delivery Manager maintains the stability, reliability, and compliance of Privileged Access Management (PAM) platforms, with a focus on CyberArk technologies. You will combine hands-on technical expertise with managerial responsibilities to ensure PAM platforms are patched, monitored, and operating effectively, while supporting business needs for onboarding, offboarding, and day-to-day privileged access requests. The manager also drives roadmap execution for account onboarding, ensures alignment with PAM standards, and establishes KPIs to measure service performance and compliance. This is a remote position. You will report to the Director of PAM. You'll have opportunity to: Ensure stability, security, and compliance of PAM platforms through regular patching, upgrades, monitoring, and vulnerability remediation across OS, DB, and application layers. Validate system functionality, integrations, and controls, escalating complex issues and partnering with SMEs for testing and enhancements. Provide Tier 1/Tier 2 support and oversee incident escalation to maintain operational continuity. Manage privileged account onboarding/offboarding and daily service delivery, ensuring alignment with PAM standards and compliance requirements. Implement service changes, secret management processes, and PAM controls across on-prem and cloud environments (AWS, Azure, GCP). Support audits and governance by maintaining documentation, tracking KPIs, and collaborating with capability managers to improve usability and business alignment.

Requirements

• 7+ years of experience in IT operations, cybersecurity, or identity and access management, with at least 3+ years leading PAM operations and service delivery teams.
• Experience managing teams, roadmaps, and delivering on goals.
• Demonstrated hands-on experience with CyberArk PAM solutions (PAS, EPM, Conjur, WPM).
• Strong knowledge of PAM concepts, access control models, and regulatory frameworks (e.g., SOX, PCI-DSS, GDPR, HIPAA).
• Experience implementing PAM controls in hybrid environments (on-premises, AWS, Azure, GCP).
• Knowledge of secret management principles and tools.
• Familiarity with IT service management (ITSM) frameworks and tools (e.g., ServiceNow, Jira) for ticketing, incident, and change management.
• Ability to translate technical requirements into business terms.

Nice To Haves

• Relevant certifications such as CyberArk Trustee/Defender/Sentry/Guardian, CISM, CISSP, ITIL, or cloud certifications (AWS/Azure) are a benefit.

Responsibilities

• Ensure stability, security, and compliance of PAM platforms through regular patching, upgrades, monitoring, and vulnerability remediation across OS, DB, and application layers.
• Validate system functionality, integrations, and controls, escalating complex issues and partnering with SMEs for testing and enhancements.
• Provide Tier 1/Tier 2 support and oversee incident escalation to maintain operational continuity.
• Manage privileged account onboarding/offboarding and daily service delivery, ensuring alignment with PAM standards and compliance requirements.
• Implement service changes, secret management processes, and PAM controls across on-prem and cloud environments (AWS, Azure, GCP).
• Support audits and governance by maintaining documentation, tracking KPIs, and collaborating with capability managers to improve usability and business alignment.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees