Palliative Clinical Coordinator

Optimal Care•Jackson, MI

2d•Onsite

About The Position

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. The Physician Services Palliative Clinical Coordinator is responsible for following through on all Palliative provider orders and needs, patient visit notification, medical record management, diagnostic test ordering and results management, and aiding patient’s caregivers, home health agencies, hospices, post-acute providers, pharmacies and other medical providers. Responsibilities are completed with limited supervision and may involve medical and social service activities and correspondence. This position requires initiative, creative problem resolution, time management, excellent phone and electronic communication skills, service excellence and a desire to work within a practice that centers around and with a geriatric population. In this role you will be responsible for: Coordinate provider orders including home healthcare, hospice services, medical equipment, pharmacy services, and diagnostics Serve as the primary communication link between patients, families, providers, and healthcare agencies Manage medical records and ensure seamless information flow to primary care physicians Answer patient and family questions with patience and expertise Triage patient needs and communicate urgently with providers Navigate communication barriers common in geriatric care, such as hearing loss and cognitive impairment Connect patients and caregivers with health and social service resources Exercise initiative and creative problem-solving in dynamic situations Make independent decisions that prioritize patient wellbeing Adapt quickly to changing priorities while maintaining exceptional service

Requirements

High School Diploma or GED
CNA or MA certification or equivalent work experience
Minimum 1 year of experience in medical field, medical office, or related position
Ability to operate computer equipment, fax, and photocopy machines
Proficient in Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint
Excellent verbal and written communication skills
Must be able to communicate professionally with all levels in the organization
Strong grasp of medical terminology

Nice To Haves

Associate's degree preferred
Experience working with geriatric populations and/or caregivers preferred

Responsibilities

Coordinate provider orders including home healthcare, hospice services, medical equipment, pharmacy services, and diagnostics
Serve as the primary communication link between patients, families, providers, and healthcare agencies
Manage medical records and ensure seamless information flow to primary care physicians
Answer patient and family questions with patience and expertise
Triage patient needs and communicate urgently with providers
Navigate communication barriers common in geriatric care, such as hearing loss and cognitive impairment
Connect patients and caregivers with health and social service resources
Exercise initiative and creative problem-solving in dynamic situations
Make independent decisions that prioritize patient wellbeing
Adapt quickly to changing priorities while maintaining exceptional service