Paint Specialist

O'Reilly Auto Parts • Lubbock, TX

237d

About The Position

Responsible for building and maintaining relationships with PBE customers to ensure consistent and profitable sales growth. Responsible for color formula lookup and mixing of custom OEM colors. Provide technical assistance and use PBE sales tools to provide customers, both retail and professional, with the highest level of service. Work with Store Manager to set and accomplish PBE sales goals. Bilingual candidates encouraged to apply.

Requirements

• Strong communication skills both verbal and written.
• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Nice To Haves

• Automotive paint and body knowledge or experience.
• Technical schooling.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Works with PBE customers, both retail & professional, to develop strong relationships.
• Offer color matching expertise and paint product selection advice.
• Identify OEM paint codes, enter formulas on the formula retrieval computer and mix and tint paint according to paint manufacturer specifications.
• Utilize color matching tools (ColorNet, Paint Manager, variant decks, spectrophotometers, etc…).
• Maintain the mixing room, scale(s), mixing machine(s) and paint counter, providing a clean and safe environment.
• Manage all PBE inventory including, but not limited to, checking in and putting up stock, completing monthly cycle counts, and working with the Store Manager to add new products and remove dead inventory.
• Implement a weekly call schedule and call summary to be reviewed by the Store Manager, and submitted monthly to the District Manager.
• Work with Installer Service Specialist to coordinate and route Delivery Specialists to ensure good service and efficiency.
• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Dialing for Dollars, Related Selling, etc.
• Work with PBE customers to gather the proper information in the case of a labor claim or PBE warranty.
• Assist and Train other store Team Members in PBE sales and technical questions.
• Maintain a close relationship with all PBE Contracted Customers and report to Store Manager, TSM, and RFSM/PBE SR when needed on contract status or issues.
• Keep up with PBE industry news, processes, and products, including EPA & OSHA regulations and compliance that impact your store and customers.
• Promote current PBE sales tools to customers, i.e. Shop Specials, Tool Box, Hot Sheet, Product Announcements, etc.
• Work with SM to ensure all PBE professional customers have the correct pricing loaded for your market while maximizing profits and staying competitive.
• Promptly greet walk-in customers in a friendly, courteous manner and assist them in the selection of merchandise.
• Complete required FastTrack training modules relevant to position.
• Accept cash and/or checks and make change.
• Process credit card transactions.
• Utilize card and check readers for each transaction.
• Accept returned merchandise for credit, according to all policies and procedures.
• Handle customer complaints according to all policies and procedures.
• Assist with completion of daily image maker, and planogram updates, including but not limited to, out front stocking, fronting and facing, cleaning, etc.
• Perform various types of clerical work, i.e. prepare new and warranty merchandise returns, assist with monthly stock adjustment, and assist with daily paperwork, etc.
• Works with Territory Sales Managers to provide superior service to all professional PBE customers through a TEAM effort.

Benefits

• Competitive Wages & Paid Time Off.
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
• Team Member Health/Wellbeing Programs.
• Tuition Educational Assistance Programs.
• Opportunities for Career Growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers