Paint & Body Advisor

National Indoor RV Centers • Lebanon, TN

12d

About The Position

The RV Paint and Body Service Advisor is responsible for providing exceptional customer service and support to RV owners who require paint and body repair services. The role involves managing the repair process, from initial assessment and estimation through to final delivery of the repaired RV, ensuring that all work is completed to a high standard and in a timely and efficient manner.

Requirements

• 2+ years of experience in the RV paint and body industry, including estimating and scheduling repairs, and working with insurance companies and adjusters
• Excellent customer service skills, with the ability to communicate effectively and build strong relationships with customers and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and prioritize competing demands effectively
• Attention to detail and accuracy, with the ability to provide detailed estimates and ensure that all work is completed to a high standard
• Knowledge of RV repair industry standards, procedures, and regulations
• Ability to use computer programs, such as estimating software, email, and scheduling tools
• Valid driver's license

Responsibilities

• Interact with customers to understand their needs and provide advice on the most appropriate paint and body repair services
• Inspect and assess the damage to the RV and provide accurate and detailed estimates of repair costs
• Liaise with insurance companies and adjusters to ensure proper documentation and claims processing
• Schedule repairs and manage the repair process, communicating with customers throughout to provide updates and manage expectations
• Work collaboratively with the RV service team to ensure timely completion of repairs and quality control
• Conduct final inspections to ensure that all work is completed to a high standard and meets the customer's expectations
• Handle customer inquiries and complaints, resolving issues promptly and professionally
• Maintain accurate records and documentation related to repairs, invoices, and customer interactions
• Assist with maintaining a safe and clean work environment, including following safety procedures and guidelines
• Keep up to date with industry developments and trends in the paint and body repair industry to maintain expertise and knowledge.
• Maintain other duties as assigned or requested.

Benefits

• Medical, Dental, and Vision – Available 1st of the month following 30 days of employment
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K (after 90 days of employment)
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees