Paint and Sip Store Manager

MUSE PAINTBAR•City of White Plains, NY

7d•$23 - $26

About The Position

At Muse Paintbar, we blend the creativity of art with the joy of entertainment to craft an unforgettable experience for our guests. Our unique space showcases an alluring and lively artistic experience, paired with a selection of crowd-pleasing food and beverage offerings, including a curated beer and wine bar. Dedicated to fostering a community of talent and art enthusiasts, we invite individuals to join our dynamic team, creating a place full of creativity, collaboration, and growth opportunities for our customers and team members. The Store Manager is instrumental in overseeing our studio's daily operations, adeptly handling a broad spectrum of tasks that include key aspects of people management. This role is essential in ensuring a positive customer experience, driving sales, and consistently upholding our high standards of service and operation.

Requirements

Vibrant personality with artistic proficiency.
Strong communication skills, both verbal and written.
Excellent sales, customer service, supervisory, and leadership skills.
Thorough understanding of products and services.
Tech-savvy, proficient in Google Workspace, Slack, etc.
Reliable transportation, willing to travel up to 20% monthly.
Full-time availability and flexibility in schedule.
2+ years of full-time management experience.
Bachelor's degree in Art, Business, Marketing, Finance, or related field; OR experience in management required.
Applicable formal training in the arts.
Ability to stand for extended periods.
Frequent bending, reaching, moving, and lifting up to 50 pounds.
Agility and stamina to move throughout the studio quickly and safely, including tight spaces and on raised surfaces (i.e. stage).
Comfortable working in a fast-paced, dynamic environment that involves music and large groups.
Prolonged periods of sitting at a desk and working on a computer.
Reliable internet connection.
Quiet, professional, and well-lit remote work environment when needed.
Reliable technology, including cell phones and computer/laptop.

Nice To Haves

Prior experience in a customer-focused environment, such as a bar or restaurant setting.
Prior experience in group art teaching is preferred.
Alcohol Safety/TIPS certification (Muse will provide this training if needed)
ServSafe Manager Certification (Muse will provide this training if needed)

Responsibilities

Guarantee the smooth and efficient day-to-day operation of the store, ensuring all aspects function seamlessly.
Lead and assist in painting sessions, focusing on providing clear, creative instruction, and ensuring excellent execution to create a memorable customer experience.
Ensure all necessary preparations and tasks for special events are completed effectively and efficiently.
Actively oversee and participate in all kitchen operations, ensuring adherence to food safety and quality standards.
Drive sales by engaging in superior customer interactions, focusing on customer satisfaction.
Uphold the studio's visual standards by maintaining store appearance, cleanliness, and organization, and accurately implementing and adhering to company guidelines for displaying marketing collateral.
Regularly participate in weekly touch bases with Regional Managers to discuss business highlights, sales, employee performance, operational tasks, and inventory issues.
Conduct monthly individual touch bases with each team member, discussing achievements and areas for improvement, and providing direct developmental feedback.
Assess and record employee performance on trackers and conduct annual reviews in coordination with the Regional Manager and Human Resources.
Update and maintain monthly schedules created by the Regional Manager to ensure consistent staffing coverage.
Review and approve time-off requests according to company policies, ensuring adequate daily coverage, with final decisions by the Regional Manager on staffing concerns.
Review and verify team members’ timecards weekly, and submit for final approval to the Regional Managers.
Ensure compliance with alcohol service, general safety, and cash handling procedures where applicable.
Handle in-studio customer complaints promptly and professionally, escalating complex issues to the Regional Manager as needed.
Submit accurate inventory counts and orders for review by Operations, and process weekly deliveries in line with company guidelines.
Report facility and maintenance needs by submitting tickets to appropriate leadership.
Elevate ideas and suggestions for studio improvements to the Regional Manager.