Paid Family Medical Leave (PFML) Administrator

State of Maryland•Baltimore City, MD

18h

About The Position

The PFML Administrator is responsible for overseeing the work activities for the Paid Family Medical Leave (PFML) Reconsideration Unit. This involves developing and managing a process for the receipt and review of second level requests submitted by State agencies and/or employees, reviewing determinations of subordinate staff, providing final review of unit determinations, the development and facilitation of training, making recommendations for process improvement, and serving as a subject matter expert for the PFML program.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
Six years of administrative staff or professional work.
Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Nice To Haves

Three years of experience with State of Maryland leave policies and medical related absences
Three years of Medium-Expert Excel experience working with Formulas, Functions, Data Analysis Tools, Data Management and Problem Solving.
Three years of data entry experience.

Responsibilities

Develop, implement, and continuously improve the process for receiving and reviewing requests and disseminating decisions to State agencies and employees
Identify process inefficiencies and recommend improvements
Develop and maintain program guidelines and forms.
Review determinations made by PFML Coordinators
Verify that cases meet program eligibility
Request additional information from applicants and/or agencies as needed
Document decisions and ensure determinations are issued accurately and within required timelines.
Develop, implement, and facilitate periodic training to educate State agencies and employees on the PFML program
Create and maintain training materials
Field and respond to inquiries from State agencies and employees
Provide guidance that is consistent with State laws, regulations, and other governing documents.
Ensure program components align with the related laws, regulations, and other governing documents
Monitor timeliness and workflow to ensure adherence
Conduct periodic program audits
Produce regular program reports on volume, outcomes, and trends.
Additional related duties as assigned