Page Supervisor

Deep End Talent Strategies • Whitestown, IN

8d

About The Position

At the Hussey-Mayfield Memorial Public Library, we are dedicated to enriching the lives of the communities in Zionsville and Whitestown, Indiana. Our team is at the forefront of library services, embracing modern technologies, creating innovative amenities, and delivering personalized, up-to-date programs. We foster collaboration, knowledge-sharing, and entertainment throughout our community. We are proud to be an Equal Opportunity Employer.
Position Overview
We are seeking a Page Supervisor who will oversee branch Page and Library Aide staff while also serving as a primary point of contact for patrons, contributing to a positive atmosphere by providing exceptional customer service to HMMPL patrons. This position engages in a range of responsibilities, including supervising Page and Library Aide work activities, helping with material transit oversight, supporting library staff, material check-ins and outs, holds management, library card registration, and resolution of account inquiries. Additionally, this role serves as a Person-In-Charge (PIC) in the absence of the Branch Manager and Assistant Branch Manager.
We are actively seeking candidates who meet the following qualifications:
Bachelor’s Degree from a four-year college or university
Indiana Public Library Certification (or the ability to obtain a temporary permit or certification within six months of hire)
Supervisory Experience (at least three years)
Valid Indiana Driver’s License (or the ability to obtain one within 6 months of hire)

Requirements

• Bachelor’s degree from a four-year college or university
• Strong verbal and written communications skills for effective interaction with patrons and team members
• Proficient in MS Office and Windows and various devices with the ability to adapt to new technologies and to train on technologies
• Previous experience in customer service and working as a member of a team
• Strong organizational abilities to manage multiple tasks and maintain order
• Sensitivity to diverse patron needs and a commitment to promoting inclusivity
• Indiana Public Library Certification (or the ability to obtain a temporary permit or certification within six months of hire)
• Supervisory Experience (at least three years)
• Valid Indiana Driver’s License (or the ability to obtain one within 6 months of hire)

Nice To Haves

• Experience with Dewy Decimal System and library database apps preferred
• Supervisor experience in a library

Responsibilities

• Provides direction, leadership, and support to staff
• Creates, monitors, and adjusts long-range and weekly schedules for Page and Library Aide staff
• Assists with interviewing, hiring, training, and evaluating performance for assigned personnel
• Participates in regular management meetings to communicate information to staff, listens to staff concerns, and reports them to senior management as appropriate
• Serves as Person in Charge (PIC) in absence of the Branch Manager and Assistant Branch Manager
• Greet patrons, assess their needs, and direct them to the appropriate resources
• Demonstrate a comprehensive understanding of the library’s operations, mission, and available resources
• Assist patrons with library card accounts, including new registrations, verification, policy communication, and payment processing
• Resolve patron account disputes
• Provide readers’ advisory services, technical troubleshooting, and reference assistance
• Offer support in locating materials within the library
• Assist Page and Library Aide staff members with transit administration.
• Conduct check-in and check-out of library materials
• Assist patrons at self-check-out stations and provide guidance on technology-related issues
• Manage payments, record transactions, and balance/reconcile cash drawers
• Place, fill, and remove holds on library materials
• Inspect returned materials for damage, addressing missing pieces, and taking appropriate action
• Clear returned materials as needed
• Participate in opening and closing procedures for the building
• Contribute to the organization of materials through activities such as shelf reading and creating displays
• Fill transit requests and process incoming and outgoing items
• Empty drop boxes, sort materials
• Contribute to library-wide and off-site events
• Collaborate with Technical Services on weeding and identifying needs in the collection
• Assume person-in-charge duties. Attends to patron, security, and building issues as needed
• Attend and actively participate in group meetings, trainings, and stay current on library trends
• Additional duties as assigned.

Benefits

• A robust benefits package that supports your physical, mental, and financial well-being.
• Comprehensive medical, dental, and vision plans, including NICE Healthcare , to meet your healthcare needs.
• A qualified employer for Public Service Loan Forgiveness.
• Access to mental health resources and employee assistance programs.
• Generous paid time off and leave options to balance your work and personal life.
• Participation in the Indiana Public Employees Retirement System (INPRS) and additional investment & savings plans.
• A variety of voluntary insurance plans to complement your lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager