Padua Case Worker - Western Headquarters - FT

GOODWILL INDUSTRIES GROUP•South Bend, IN

3d•$40,000 - $45,000•Onsite

About The Position

To support Padua clients through a client-driven and research-backed approach to ending poverty by providing compassionate front-line support, resource coordination, and collaborative case management assistance. This role contributes to transformational interactions that help clients create a bigger brighter future through holistic service planning and sustained engagement. This position reports to Padua Program Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Requirements

Bachelor’s degree in relevant field preferred and/or demonstrated work experience in a social service setting.
Familiarity with public and community resources.
Strong interpersonal and communication skills with the ability to engage clients with empathy, professionalism, and cultural awareness.
Ability to work with clients with diverse backgrounds and characteristics.
Ability to read, analyze, and interpret complex documents, policies, and instructions and respond appropriately to sensitive inquiries or complaints.
Ability to communicate clearly and effectively in one on one and small group settings with clients, coworkers, and partners.
Working knowledge of basic mathematical concepts to interpret client data and charts for case management and reporting.
Strong problem solving and critical thinking skills with the ability to manage concrete variables in situations with limited standardization.
Strong organizational skills and attention to detail to ensure accurate documentation, reporting, and data entry.
Demonstrated commitment to client centered service, teamwork, and representing the organization professionally.
Ability to pass a criminal background check and drug screen.
Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.
Authorized to work in the United States.

Nice To Haves

Flexible availability.
Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

Responsibilities

Serve as a primary point of contact for clients by providing patient, empathetic, and professional support aligned with Padua’s client driven and research backed approach.
Work directly with clients in partnership with Case Managers to support holistic service planning, remove barriers to success, and promote sustained progress toward client goals.
Maintain open and effective communication with Case Managers and internal partners to ensure coordinated, high quality client service.
Assist clients by responding to questions, identifying challenges, and connecting them with appropriate internal and community-based resources.
Remain informed about community resources and current practices related to poverty and family self-sufficiency and share knowledge with the team.
Support team problem solving efforts that encourage steady client progress and achievement of agency benchmarks.
Manage transactional processes by conducting inquiries, coordinating with external providers, and gathering invoices as needed.
Ensure accurate, timely documentation, data entry, and reporting to meet organizational and grant requirements.
Participate in staff training and professional development while contributing to a culture of collaboration, accountability, and constructive communication.
Leverage organizational resources to solve problems and positively represent the organization within the community while maintaining strict confidentiality.
Other duties as assigned by supervisor.