Paddlesports Assistant Manager

U S National Whitewater Center•Charlotte, NC

45d•Onsite

About The Position

The Paddlesports Assistant Manager at the Whitewater Center (Whitewater) is a key leadership position with a critical role in the delivery of high-quality whitewater paddling experiences. The primary responsibility of the Whitewater Operations Assistant Manager is the oversight of all rafting and kayak activities on the Whitewater Center's Class II-IV whitewater river. This position is also responsible for staff training and recruiting, emergency response, winter programming, and other special projects as assigned. This position is a full-time, on-site, salaried position that reports to the Paddlesports Manager.

Requirements

A degree in Operations Management, Recreation Management, or a similar field.
Prior management experience required.
Prior experience guiding rafts in up to class IV whitewater.
Familiarity with recreational whitewater kayaking.
Prior experience teaching, coaching, and developing a curriculum in a professional setting.
Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Nice To Haves

ACA Whitewater Instructor Certification
Advanced Medical Certifications
Swiftwater Rescue Certifications

Responsibilities

Develop, implement, and maintain quality assurance and safety protocols for whitewater paddling experiences.
Maintain a logistical framework for both weekly scheduling and capacity planning for rafting operations.
Lead a large team in the management of daily whitewater operations, including but not limited to, guest interactions, staff communications, emergency response calls, training, and assessing paddling equipment.
Work with the management team to create operational efficiencies for all paddle sport activities.
Work with the broader Activities team to deliver high-quality recreational experiences to our customers.
Other duties as assigned.