Packaging Equipment Service Technician - Northwest region

SUPPLYONE INC. • Tualatin, OR

5d • Onsite

About The Position

The Packaging Equipment Service Technician supports SupplyOne’s packaging programs and services by providing fast, best-in-class packaging equipment service and machinery repair to enhance our customers’ productivity and reduce their downtime. The Packaging Equipment Service Technician travels to our customer’s businesses to perform routine and preventative maintenance and repair, installs and tests new equipment, and trains customers on proper usage and maintenance of packaging equipment and machinery. As an important member of the Packaging Automation team, the Packaging Equipment Service Technician maintains excellent technical and mechanical skills and models a customer-first mindset to building lasting customer relationships, and support SupplyOne’s growth objectives.

Requirements

• Associate's degree or technical certification in the industry. High School diploma/GED
• Prior experience trouble shooting mechanical and electrical problems in industrial equipment is required.
• Minimum of five to eight years’ experience in field service or equipment maintenance in a related industry.
• Proficient in reading mechanical blueprints and electrical schematics.
• Self-starter and comfortable working with people in trouble-shooting and problem solving.
• Able to diagnose and solve problems based on customers' non-technical descriptions.
• Proficiency in basic computer skills is required.
• Excellent communication and customer service skills.
• Must be team oriented and possess a strong commitment to quality.
• Demonstrated initiative in professional development
• Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.

Nice To Haves

• Technical schooling in electricity, electronics, or equipment maintenance of at least two years is preferred.
• Experience working with packaging equipment is preferred.
• Allen Bradley PLCs logic development and trouble-shooting a plus.

Responsibilities

• Answer service inquiries and assist customers
• Install and test packaging equipment and machinery
• Provide customer training and instruction on the proper usage of equipment
• Use diagnostic tools to identify issues and evaluate available information
• Trouble-shoot, repair or replace defective or broken or worn-out products and parts
• Coordinate information between the customer and SupplyOne to correct equipment difficulties in the field
• Promote SupplyOne capabilities and services
• Trouble-shoot and provide in-house repair and technical phone support
• Prepare proposals and miscellaneous correspondence
• Maintain thorough customer records
• Attend training by local Technicians, or at the equipment manufacturers locations to maintain and enhance technical and mechanical skills
• Collect information and equipment data during customer calls to prepare the sales team for customer interactions
• Prepare for customer calls with a professional appearance, necessary tools and relevant customer information
• Travels within a 300 mile radius of location to customer locations

Benefits

• Bonus based on company performance
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees