Packaging Clerk I (M - F 9:00AM - 5:30 PM)

Mettler Toledo • Columbus, OH

256d

About The Position

The Industrial Product Support Specialist will primarily provide in-depth technical support for the Industrial Business Area products to the North American and Canadian Industrial Sales and Service Channels, including direct and distribution channels, as well as Registered OEMs. The secondary focus will be on offering pre-sale product-focused application support to the same client base. Technical Support activities including, but not limited to providing in-depth application and technical support for the industrial business area while providing excellent customer service. Adhere to client service level agreements. Interfacing with our client base to identify and document functional requirement specifications for applications utilizing our product portfolio. Creation of custom quotations. Create and review technical bulletins, white papers and other documentation. Assist and/or lead product-focused training activities. Assist and/or participate in product introduction, phase in/out activities and other support functions. Other responsibilities as assigned.

Requirements

• Associates Degree in Engineering or related technical field or equivalent work experience.
• Three or more years of direct experience with industrial weighing equipment.
• Two years or more of technical support or technical training experience.
• Solid verbal communication skills in both small and large group settings.
• Strong written communication skills in both short and long format documents.
• Demonstrated success in participating in diverse team environments.
• Sound analytical and technical troubleshooting abilities.
• Motivation, adaptability, and professional qualities to work with minimal supervision.
• Extensive experience or expertise in multiple product-focused specializations for senior level.

Responsibilities

• Provide in-depth technical support for Industrial Business Area products.
• Offer pre-sale product-focused application support.
• Adhere to client service level agreements.
• Interface with clients to identify and document functional requirement specifications.
• Create custom quotations.
• Create and review technical bulletins and white papers.
• Assist and/or lead product-focused training activities.
• Participate in product introduction and phase in/out activities.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental and vision care coverage.
• 401(k) savings plan with company matching.
• Tuition reimbursement.
• Employee wellness programs.
• Parental and caregiver leave policies.
• Paid time off.
• Flexible spending.
• Short-and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Associate degree