Package Concierge

Stratton Amenities•Dallas, TX

2d•Onsite

About The Position

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Dallas, TX . The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Requirements

Excellent verbal and written communication skills
Excellent problem-solving skills
Takes pride and ownership in the position and property
Ability to listen and react quickly to residents and guests requests in a genuine manner
Have at least two year of hospitality experience
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and self-motivated showing a positive attitude
Maintain a neat and professionally well-groomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure

Responsibilities

Greet and direct residents and visitors
Acknowledge all residents, visitors and vendors at all times
Greet future residents and create a memorable first impression
Check-in future residents and scan their IDs prior to their scheduled tours
Accurately log resident packages
Notify residents when they have a package
Perform package inventory audits
Door-to-door Package Delivery
Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
Cultivate and retain cohesive relationships with residents, guests and the onsite team
Professional telephone etiquette and message delivery
Monitor lobby and package room, and maintain organization and cleanliness
Assist in the scheduling and completion of all amenities requests including residents move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.
Ability to maintain confidentiality
Walk the premises to ensure the highest standards are being met
Perform all other duties as assigned by onsite management