PACE Transportation Coordinator

San Ysidro Health•National City, CA

About The Position

Under the direction of the IDT Manager, the PACE Transportation Coordinator is responsible for coordinating, scheduling, and arranging necessary transportation services for all PACE participants and potential enrollees. Participates as a member of the Interdisciplinary team. Responsible for the creation of the daily companionship manifest.

Requirements

High School Diploma/GED
Current CA driver’s license and access to an insured vehicle.
A minimum of 6 months’ experience in a healthcare-related field.
Demonstrated ability to handle multiple ongoing department requests, ability to work under minimal supervision and ability to meet deadlines.
Bilingual Spanish and English.
Excellent organizational and communication skills.
Good public relations.
Computer, telephone, fax, copier, and other office equipment. Must be able to use computer proficiency.

Nice To Haves

Experience with transportation coordination and/or working with the elderly would be very helpful for this position.

Responsibilities

Participate as a member of the Interdisciplinary Team (IDT).
Attend meetings and take part in the approval of services, care planning and communicate changes in participant condition to IDT team members.
In conjunction with the contracted transportation provider, plans and coordinates all transportation scheduling activities related to San Diego PACE participants.
Coordinates with other IDT disciplines, participants transportation needs that may involve, companionship and translation services.
Responsible for the coordination of transportation services, and for entering necessary information into the Participants medical record according to PACE regulations.
Maintain close communication with participants and their families/caregivers.
Check-in call to participants for initials and reassessments.
Properly documents in participant’s medical record all communication, and relevant information regarding participants’ transportation needs and interactions.
Answers telephones and transportation inquiries in a timely manner.
Utilize transportation software to provide timely information to participants and PACE staff regarding estimated time of arrival and/or transportation status.
Create and provide companionship manifest to IDT manager daily.
Perform reminder calls when needed to participants to confirm specialty appointments including the need for companionship 48 hours prior to appointment date and record outcome on Participant’s health record.
Removal of participants that are disenrolled or expired on transportation software.
Coordinates, monitors, and maintains accurate records and data of day-to-day transportation activities to provide information to IDT Manager as necessary.
Address service problems that may arise and communicate concerns to IDT Manager and Technical Manager as necessary.
Transport participants in PACE vehicle when needed.
Visits to participants home may be required.
Performs other related duties as assigned or requested.
Maintains and complies with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
Performs other related duties as assigned or requested.