PACE Enrollment Specialist

High Desert Pace Inc • Victorville, CA

5d

About The Position

The PACE Enrollment Specialist acts as the primary guide for potential participants navigating the Program of All-Inclusive Care for the Elderly (PACE). This role is a vital link between the community and the program, responsible for educating families, managing complex applications, and ensuring a seamless transition into the healthcare network.

Requirements

• Bachelor's degree in social work, healthcare administration, public health, or a related field preferred.
• Previous experience in healthcare enrollment, preferably in a PACE program or similar setting.
• Strong communication skills, both verbal and written, with the ability to explain complex information in a clear and concise manner.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Empathy and sensitivity when interacting with elderly individuals and their families.
• Proficiency in Microsoft Office Suite and experience with electronic health record systems preferred.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Ability to provide exceptional customer service to potential participants, demonstrating patience, empathy, and active listening skills.
• Strong interpersonal skills with the ability to build rapport and establish trust with individuals from diverse backgrounds, including elderly individuals and their families.
• Proficiency in identifying and resolving enrollment-related issues, with a proactive approach to finding solutions and addressing concerns.
• Sensitivity to cultural differences and the ability to effectively communicate with individuals whose primary language may not be English, utilizing interpreters or other resources as needed.
• Excellent time management skills with the ability to prioritize tasks effectively, meet deadlines, and maintain attention to detail in a fast-paced environment.
• Ability to collaborate effectively with interdisciplinary team members, including healthcare professionals, social workers, and administrative staff, to ensure a coordinated approach to enrollment and participant care.
• Strong organizational skills and attention to detail in maintaining accurate records and documentation, ensuring compliance with regulatory requirements and internal policies.
• Proficiency in using computer software and electronic health record systems to manage enrollment documentation and communicate with participants.
• Flexibility and adaptability to navigate changes in processes or procedures, as well as the ability to handle unexpected challenges with resilience and professionalism.
• Experience or willingness to engage in education and outreach activities to raise awareness about the PACE program in the community and promote enrollment opportunities.
• Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive participant information, in accordance with HIPAA regulations and organizational policies.
• Ability to navigate and resolve conflicts or disagreements diplomatically, fostering positive relationships with participants and stakeholders.

Responsibilities

• Enrollment Guidance: Assist potential participants in understanding the PACE program, its benefits, eligibility criteria, and enrollment process.
• Application Assistance: Provide support in completing enrollment applications accurately and efficiently, ensuring all required documentation is included.
• Documentation Management: Maintain accurate records of enrollment applications, ensuring compliance with regulatory requirements and internal policies.
• Communication: Serve as a primary point of contact for inquiries related to PACE enrollment, responding promptly and courteously to all inquiries via phone, email, or in-person meetings.
• Education and Outreach: Conduct outreach activities to raise awareness about the PACE program in the community and collaborate with local organizations to reach potential participants.
• Collaboration: Work closely with interdisciplinary team members, including healthcare professionals, social workers, and administrative staff, to facilitate a seamless enrollment process for participants.
• Follow-Up: Conduct follow-up communication with potential participants to address any questions or concerns and provide ongoing support throughout the enrollment process.
• Compliance: Ensure adherence to all relevant regulations, including HIPAA (Health Insurance Portability and Accountability Act) and PACE program requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level