PA Call Center Rep

Harris Health System • Southwest Houston, TX

405d

About The Position

The Call Center Representative at Harris Health System plays a crucial role in managing incoming calls for clinic appointments, ensuring efficient scheduling and registration processes for patients. This position is essential for maintaining high standards of customer service and operational efficiency within the healthcare system, particularly for low-income and uninsured patients.

Requirements

• High School Diploma or GED.
• Minimum of 6 months experience in customer service.
• Excellent communication skills, both verbal and written.
• Ability to type at least 25 words per minute and proficient in word processing.

Nice To Haves

• Bilingual preferred.
• Experience with medical terminology.

Responsibilities

• Receive incoming phone calls for clinic appointments from patients, nursing staff, and physicians.
• Process appointment scheduling, pre-registration, eligibility screening, insurance verification, pre-authorization, and financial counseling accurately.
• Schedule, update, and cancel patient clinic appointments as needed.
• Obtain and verify patient demographics, insurance, eligibility, and financial responsibility information for accurate registration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED