About the position
Oracle Procure to Pay and G-Invoicing functional SMEs to provide O&M support for an Oracle Federal Financials R12 shared service environment.
Responsibilities
- Support the Help desk, including resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process.
- Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leverage the tool to create help desk metrics and frequently asked question (FAQ) guides.
- Analyze and resolve reported help desk problems.
- Triage problems to determine potential causes and to resolve or escalate issues as appropriate.
- Develop and conduct functional help desk training sessions for help desk team members.
- Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support.
- Understand all components of the G-Invoicing Intragovernmental Transaction (IGT) process, specifically for the Requesting Agency.
- Provide solutions to G-Invoicing issues in the Production environment.
- Hands-on experience simulating G-Invoicing scenarios in a QAC environment and advising users about available options.
- Provide leadership and expertise to analyze, troubleshoot, and recommend break-fix solutions and improvements based upon 'best practices' and R12.2.7 functionality for the following CLM business process flow areas and tasks: Manage iProcurement Requisitions and Amendments, Manage Requisitions and Awards Approval Processes, Workload Assignments, Manage Solicitations and Solicitation Templates, Manage Contract Awards of all Types, Contract Modifications and Post Award Administration, Process CLM Receipts, Acceptance & Return.
- Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed.
Requirements
- 6 years of Procure to Pay and Oracle Federal Financials experience.
- A minimum of 6 years of functional experience in implementing Oracle R12 Federal Financial (CLM, iProcurement, Purchasing, and Payables) applications with an emphasis on analysis, implementation, and problem resolution.
- Strong Oracle Procure to Pay experience.
- Solid working knowledge of federal acquisition processes.
- Demonstrated strong analytical skills and problem resolution with prior experience working to analyze, troubleshoot, and resolve service requests within the Oracle E-Business Suite.
- Bachelor’s degree or equivalent related experience.
- Demonstrated excellent communication and customer service skills.
- Demonstrated ability to work independently with minimal supervision.
- Must be able to complete a federal background investigation.
- Must be a US Citizen or have a Green Card.
Benefits
- Referral Bonus
- 401k Matching
- Holidays – Eleven
- Adoption Assistance
- Tuition Reimbursement
- Technology Reimbursement
- Short-Term & Long-Term Disability
- Life Insurance (Basic, Voluntary & AD&D)
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
- Perks at Work – Employee perks program that helps you live a better and healthier life.
