P/T Escort Messenger

Beth Israel Lahey Health • Burlington, MA

96d

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the supervision of the department manager and/or supervisor and following established procedures, performs a variety of duties including assisting patients as they transfer between departments and picking-up and delivering mail, medical records, specimens and equipment.

Requirements

• High school degree preferred.
• Must be able to read, write and comprehend English and perform alpha-numeric sorting.
• 1 year of experience in a related setting.

Responsibilities

• Properly and safely uses wheelchairs and stretchers to transport patients throughout the clinic.
• Utilizes proper lifting techniques and all other safeguards as defined by Lahey Clinic.
• Assures accuracy by matching patient ID bracelet with information provided on escort request paperwork.
• Ensures that all relevant charts, records, and requisitions accompany the patient to all testing areas.
• Picks up and delivers all patient-related items as requested by the dispatcher.
• Inspects transport equipment prior to each transport to ensure that it is in proper working order, and reports any equipment that may be in need of repair.
• Responds to pages within five (5) minutes.
• Notifies dispatcher of any problems with or changes to an assigned call.
• Transports incoming and outgoing mail between departments; delivers patient charts to assigned floors.
• Sorts incoming and outgoing mail, applies appropriate postage, and prepares outgoing mail for pick-up.
• Maintains mail on shelves and cart in a neat and orderly manner.
• Inspects postage and mailing machines to ensure that they are in proper working order, and reports any equipment that may be in need of repair.
• Ensures that oxygen tanks are properly filled to capacity prior to attempting patient transport.
• Ensures that all equipment used for transport is returned to its proper location upon completion of the call.
• Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.
• Complies with all Lahey Clinic Policies.
• Complies with behavioral expectations of the department and Lahey Clinic.
• Maintains courteous and effective interactions with colleagues and patients.
• Demonstrates an understanding of the job description, performance expectations, and competency assessment.
• Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
• Participates in departmental and/or interdepartmental quality improvement activities.
• Participates in and successfully completes Mandatory Education.
• Performs all other duties as needed or directed to meet the needs of the department.

Benefits

• Comprehensive compensation and benefits.
• Support for achieving a healthy and balanced life.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees