Resources for Inclusive Support and Empowerment (RISE) - P/T Client Advocate

CAMBA INC•New York, NY

18d

About The Position

CAMBA’s LGBTQ+ Social Connection and Inclusion Program: RISE Program aims to reduce transmission of HIV, with a focus on men who have sex with men of color (MSMoC), including those who identify as transgender or gender nonconforming (TGNC). RISE will address health promotion through social media campaigns for MSMoC with messages about relevant health issues and preventive health strategies. RISE will also address the social determinant of health (SDOH) social isolation by creating safe, positive spaces for MSMoC to develop meaningful social connections and benefit from the support of peers in overcoming emotional, social, and health issues. The program will conduct support groups for specific LGBTQIA+ populations and host public events open to all LGBTQIA+ individuals in the community. Lastly, RISE will navigate clients to LGBTQIA+-friendly resources in the community with a focus on HIV prevention and legal services that address domestic violence, workplace discrimination or harassment, housing discrimination, and tenancy issues. RISE will provide services to 450 participants. The incumbent will conduct both online and in-person outreach to recruit MSM and TGNC clients for program services, as well as create and post content for online campaigns to address HIV prevention and other health topics. The Client Advocate will co-facilitate support groups and help organize public events for the LGBTQIA+ community. The Client Advocate will also assist clients in attaining their goals by conducting navigation to link clients to appropriate HIV prevention, health, legal, and social services. This work is carried out in support of the goals and mission of CAMBA.

Requirements

Sufficient education (English-speaking, -reading, -writing, & math abilities) to comprehend oral and written information and to assist callers and visitors and staff.
Two (2) years of relevant experience, preferably in a mid-sized (250+ employees) organization.
Good written & verbal communication.
Computer literacy in Microsoft Office Suite.
Knowledge about, understanding of, and ability to work closely with, persons with HIV/AIDS and related issues.
Experience and/or comfort conducting online outreach via social media and dating/”hook-up” apps and websites.
Required to work occasional evenings/weekend days

Nice To Haves

Bi-lingual English/Spanish preferred.

Responsibilities

Plan, coordinate and facilitate social/peer support events, including group facilitation for clients.
Prepare marketing materials for the program.
Create and post content for social marketing campaigns addressing HIV prevention and other health concerns for MSMoC.
Conduct outreach activities at high-risk venues to market the program in order to recruit new clients and re-engage former clients.
Develop action plans with clients enrolled in navigation or support services.
Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
In collaboration with program staff, work with clients to break through barriers to client goals and to assist clients in advocating for themselves and in moving toward self-sufficiency.
Contact clients via telephone, mail and/or face-to-face home and office visits to ensure adherence to program, and document via progress notes.
Escort clients to appointments (educational, medical, social service, etc.).
Provide all required information for weekly/monthly/quarterly/annual reports.
Create and maintain client files and make copies of all client documents.
Prescreen clients over the telephone for eligibility and may schedule intake appointments.
Assist clients in completing all CAMBA intake applications and forms.
Schedule appointments for client with referral organizations.
Input client data and client progress information into automated database.
Participate in evaluation activities, such as conducting surveys with support group and event participants.