Participant Relations and Outcomes (P.R.O) Agent

Crown Staffing Solutions LLC•Columbus, OH

7h•Onsite

About The Position

We are seeking a detail-oriented and service-driven P.R.O. Agent (Participant Relations & Outcomes) to support participants and property owners within the Housing Choice Voucher (HCV) program. This role is responsible for managing the full lifecycle of housing vouchers, ensuring program compliance, accurate calculations, and high-quality customer service. The ideal candidate is organized, analytical, and confident in applying HUD policies while maintaining a strong focus on positive participant outcomes.

Requirements

Associate’s degree in Business, Sociology, Communications, Community Relations, or a related field(or an equivalent combination of education and experience).
Minimum of 2 years of experience in social services, housing programs, or a related administrative role.
Experience interpreting and applying HUD policies is required.
Strong proficiency in business math, including percentages, fractions, and subsidy calculations.
Advanced computer skills, including Microsoft Office and case management systems.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple cases and deadlines.
Ability to handle sensitive and confidential information with discretion.
Ability to work effectively with diverse populations, including individuals in high-stress situations.
Must be able to work in an office environment and interact with the public regularly.

Responsibilities

Maintain comprehensive knowledge of the Housing Choice Voucher (HCV) program, including policy updates and regulatory changes.
Interview participants to determine eligibility and process applications for housing assistance.
Verify income, assets, household composition, and other required documentation.
Conduct recertifications and manage ongoing case maintenance.
Calculate rental subsidies, participant contributions, and housing assistance payments.
Process changes such as rent adjustments, household changes, and contract updates.
Schedule and conduct meetings with program participants and property owners.
Provide clear guidance on program rules, responsibilities, and expectations.
Ensure compliance with HUD regulations and applicable local, state, and federal requirements.
Maintain accurate electronic and paper records, documentation, and correspondence.
Deliver high-quality, outcome-focused customer service.
Participate in ongoing training and professional development.
Perform additional duties as assigned related to program administration.